Collections Supervisor – Civil Servants Loans Product – Latest Jobs in Mbale
Job Description
Company: Platinum Credit (U) Ltd
Vacancy title: Collections Supervisor-Civil Servants Loans Product
Jobs at: Platinum Credit (U) Ltd
Deadline of this Job: Tuesday, May 12 2026
Duty Station: Mbale | Uganda
Summary Date Posted: Dec 28 2026, Base Salary: Not Disclosed
JOB DETAILS:
COMPANY: Platinum Credit (U) Ltd LOCATION: Mbale
Job details: The overall job purpose: Recovering civil servant loans through loan booking, payments, and continuous follow-up of non-performing accounts via calls and payroll resubmissions to ensure efficient collections and good customer service.
Key duties/responsibilities:
- Enforce the implementation of the Delinquency Escalation Process on every delinquent account.
- Effect loans on payroll by following up with the branches on data capture and availability of all necessary documents to support the process.
- Collect and submit deduction schedules on a monthly basis to enable reconciliation and posting of payments in a timely manner.
- Identify accounts that have not received a payment and cause for the payment to be made by the vote or customer.
- Identify accounts that are due for re-issuing and cause for the same.
- Identify accounts that are deceased and claim the balances from the Insurance company within 30 days.
- Monitor all the active accounts through manual counterchecking with the physical schedules to ensure that all disbursed loans receive a receipt to improve on performance and attain the departmental set objective on collection efficiency.
- Monitor and follow up on Non-Performing Loans to confirm reasons for non-performance from the employer and influence management decision making.
- Prepare and ensure all feedback from the employer is captured in the system for future reference and analysis reports preparation.
Required Qualifications and Work Experience:
- Degree in a relevant field.
- Excellent Computer knowledge.
- Excellent numerical and analytical skills.
- Excellent interpersonal and communication skills.
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
Job application procedure To apply, submit your application, detailed CV and testimonials to the address below;
The Human Resource Manager; Platinum Credit (U) Ltd Send your application by Email to: Deadline: 12th Dec 2026
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