Retail Store Operations Analyst Job Vacancy in Gulu, Uganda – Retail & Consumer Goods

Job Description

Position:Retail Store Operations Analyst

Company:Shoprite Uganda

Location:Gulu, Uganda

Experience:3-5 years in retail operations or analytics

Education:Bachelor’s degree in Business Administration, Retail Management or related field

Employment Type:Full-time

Industry:Retail & Consumer Goods

Department:Operations

Salary:SSP 2,500,000 – SSP 4,000,000 per month

Vacancies:1

Company Overview

Shoprite Uganda is a leading retailer in East Africa, operating a network of hypermarkets and supermarkets that provide affordable, high‑quality groceries and household goods to millions of Ugandan consumers. With a strong commitment to community development, local sourcing, and sustainable business practices, Shoprite has become a trusted brand across the country. The Gulu store serves as a strategic hub for the northern region, offering a wide range of products and creating significant employment opportunities. As part of its expansion strategy, Shoprite Uganda continuously seeks talented professionals who can drive operational excellence and deliver superior customer experiences. This role contributes directly to the company’s mission of “Everyday Low Prices” while supporting the broader goal of economic growth and job creation in Uganda. The position also aligns with national priorities for retail sector development, making it an attractive career path for ambitious analysts.

Job Overview

The Retail Store Operations Analyst will be responsible for transforming store performance data into actionable insights that enhance efficiency, profitability, and customer satisfaction. Working closely with store managers, supply chain partners, and the corporate analytics team, the analyst will monitor key performance indicators (KPIs), identify trends, and recommend process improvements. This role is pivotal in supporting Shoprite’s data‑driven culture and ensuring that the Gulu store meets its sales targets, inventory accuracy, and service standards. The analyst will also collaborate on cross‑functional projects, such as promotional planning, workforce scheduling, and loss prevention, thereby playing a central part in the store’s overall success.

Key Responsibilities

• Collect, clean, and analyze daily sales, inventory, and foot‑traffic data from the Gulu store.
• Develop and maintain dashboards that track KPIs such as sales per square meter, stock‑out rates, and labor productivity.
• Provide weekly and monthly performance reports to store management and regional leadership.
• Identify root causes of performance gaps and propose data‑backed solutions.
• Support the planning and evaluation of promotional campaigns, ensuring accurate forecasting and post‑event analysis.
• Collaborate with the supply chain team to optimize replenishment cycles and reduce waste.
• Assist in loss prevention initiatives by analyzing shrinkage patterns and recommending controls.
• Participate in cross‑departmental projects aimed at improving the overall customer journey.
• Stay updated on retail industry trends in Uganda and incorporate best practices into analytical frameworks.

Required Skills

• Proficiency in data analysis tools such as Microsoft Excel, Power BI, or Tableau.
• Strong quantitative and problem‑solving abilities.
• Excellent communication skills for presenting insights to non‑technical stakeholders.
• Attention to detail and a high degree of accuracy in data handling.
• Ability to work independently and manage multiple priorities in a fast‑paced retail environment.
• Knowledge of retail metrics and store operations is highly desirable.

Education

A Bachelor’s degree in Business Administration, Retail Management, Economics, Statistics, or a related discipline is required. Candidates with additional certifications in data analytics or business intelligence will be given preference.

Experience

Applicants should have 3–5 years of experience in retail operations, store analytics, or a comparable role. Experience with large‑scale retail chains, especially in East Africa, will be considered an advantage.

Salary

The compensation package ranges from SSP 2,500,000 to SSP 4,000,000 per month, commensurate with experience and qualifications. Performance‑based bonuses are also part of the total rewards structure.

Benefits

• Comprehensive health insurance covering employee and dependents.
• Retirement savings plan with employer contributions.
• Employee discount on all Shoprite products.
• Paid annual leave and public holidays.
• Professional development budget for courses and certifications.

Training

• On‑boarding program covering Shoprite’s systems, policies, and culture.
• Advanced analytics training using Power BI and Tableau.
• Leadership development workshops for high‑potential employees.

Working Environment

Shoprite Uganda offers a collaborative, inclusive, and safety‑focused workplace. The Gulu store operates with modern retail technology, providing analysts with reliable data sources and a supportive team. Employees are encouraged to share ideas, participate in community outreach, and contribute to a culture of continuous improvement.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the Shoprite Careers portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be invited for a virtual interview followed by an on‑site assessment at the Gulu store.

Equal Opportunity Statement

Shoprite Uganda is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, ethnicity, religion, disability, or sexual orientation. All qualified applicants will receive consideration for employment without regard to any protected characteristic.

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