Hospitality Operations Manager Job Vacancy in Hoima, Uganda – Hospitality & Tourism
Job Description
Position:Hospitality Operations Manager
Company:Serena Hotels
Location:Hoima, Uganda
Experience:5+ years in hospitality operations management
Education:Bachelor’s degree in Hospitality Management or related field
Employment Type:Full-time
Industry:Hospitality & Tourism
Department:Operations
Salary:SSP 3,000,000 – 5,000,000
Vacancies:1
Company Overview
Serena Hotels is a leading luxury hospitality brand with a strong presence across East Africa. Established in 1979, Serena combines world‑class service with deep respect for local culture and the environment. In Uganda, Serena operates several flagship properties, including Serena Kampala and Serena Safari Lodge, delivering premium experiences to business travelers, tourists, and conference attendees.
The company is committed to sustainable tourism, community engagement, and employee development. Serena’s values focus on excellence, integrity, and innovation, making it an employer of choice for professionals seeking a dynamic and rewarding career in the hospitality sector.
As part of its expansion strategy, Serena Hotels is opening a new upscale resort in Hoima, a rapidly growing city known for its oil and gas activities and vibrant cultural heritage. This new property will serve as a hub for international delegations, oil industry executives, and leisure travelers exploring the Albertine Rift region.
Job Overview
The Hospitality Operations Manager will lead all operational aspects of the upcoming Hoima resort, ensuring seamless guest experiences, optimal resource utilization, and adherence to Serena’s high standards of service. This role reports directly to the Regional General Manager and collaborates closely with department heads, vendors, and local stakeholders.
Key performance indicators include guest satisfaction scores, occupancy rates, cost control, and staff engagement. The successful candidate will play a pivotal role in shaping the resort’s operational culture and driving continuous improvement.
Key Responsibilities
- Oversee daily operations across all departments, including front office, food & beverage, housekeeping, and engineering.
- Develop and implement standard operating procedures (SOPs) aligned with Serena’s brand standards.
- Monitor financial performance, manage budgets, and implement cost‑saving initiatives without compromising quality.
- Lead recruitment, training, and performance management of a diverse team of 120+ staff members.
- Ensure compliance with health, safety, and local regulatory requirements.
- Drive guest satisfaction through proactive service recovery and personalized experiences.
- Collaborate with sales and marketing to maximize occupancy and revenue during peak and off‑peak periods.
Required Skills
- Strong leadership and people‑management abilities.
- Excellent communication and interpersonal skills.
- Proficiency in hospitality management software (e.g., Opera, Fidelio).
- Analytical mindset with solid budgeting and financial reporting skills.
- Ability to work under pressure and resolve complex guest issues.
- Commitment to sustainability and community engagement.
Education
A Bachelor’s degree in Hospitality Management, Business Administration, or a related discipline is required. Professional certifications such as CHRM or HACCP are advantageous.
Experience
Minimum of five years’ experience in a senior operations role within a luxury hotel or resort environment, preferably with exposure to multi‑property management.
Salary
The compensation package ranges from SSP 3,000,000 to SSP 5,000,000 per month, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the total rewards.
Benefits
- Comprehensive health insurance for employee and dependents.
- Retirement savings plan with employer matching.
- Paid annual leave and sick leave.
- Employee discount on hotel stays and dining across Serena properties.
- Opportunities for international assignments and career progression.
Training
- On‑boarding program covering Serena brand standards and operational excellence.
- Continuous professional development workshops in leadership, finance, and sustainability.
- Access to Serena Academy’s online learning platform.
- Mentorship from senior executives within the regional network.
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Working Environment
The Hoima resort offers a modern, eco‑friendly workplace set amidst lush landscapes and state‑of‑the‑art facilities. Employees enjoy a collaborative culture that values diversity, innovation, and work‑life balance. The location provides easy access to the city’s commercial district and the nearby oil industry hub.
Application Process
Interested candidates should submit an updated CV and a cover letter outlining their relevant experience through the Serena Careers portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews.
Equal Opportunity Statement
Serena Hotels is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, ethnicity, religion, or disability.
