Retail Operations Analyst Job Vacancy in Ntungamo, Uganda – Retail & Consumer Services

Job Description

Position:Retail Operations Analyst

Company:Shoprite Uganda

Location:Ntungamo, Uganda

Experience:3-5 years

Education:Bachelor’s degree in Business Administration, Retail Management, or related field

Employment Type:Full-time

Industry:Retail & Consumer Services

Department:Operations Analytics

Salary:SSP 2,500,000 – SSP 3,500,000 per month

Vacancies:1

Company Overview

Shoprite Uganda is a leading supermarket chain delivering quality groceries, fresh produce, and household essentials to communities across the country. With a commitment to affordable pricing, local sourcing, and customer satisfaction, Shoprite has become a trusted name in the Ugandan retail landscape. The Ntungamo store serves as a vital hub for the surrounding districts, offering a wide range of products that support everyday life. As part of its growth strategy, Shoprite Uganda continuously invests in technology, talent, and operational excellence, creating robust career pathways for professionals seeking to make an impact in the retail sector. This role contributes directly to the company’s mission of providing seamless shopping experiences while driving efficiency and data‑driven decision making.

Job Overview

The Retail Operations Analyst will play a pivotal role in optimizing store performance, inventory management, and customer service metrics at the Ntungamo location. Reporting to the Operations Manager, the analyst will leverage data analytics, market insights, and cross‑functional collaboration to identify improvement opportunities and implement actionable solutions. This position is central to Shoprite’s ambition to enhance operational excellence, increase profitability, and sustain a competitive edge in Uganda’s dynamic retail environment. For more information about Shoprite Uganda’s career opportunities, visit https://ugandajobssearch.com/. The role offers a unique blend of analytical challenges and hands‑on retail exposure, making it an ideal opportunity for professionals passionate about data‑driven retail management.

Key Responsibilities

• Analyze daily sales, stock levels, and customer traffic data to uncover trends and recommend actionable improvements.
• Develop and maintain dashboards that track key performance indicators (KPIs) such as sell‑through rates, shrinkage, and labor productivity.
• Collaborate with store managers, procurement, and merchandising teams to align inventory replenishment with demand forecasts.
• Conduct root‑cause analysis of operational issues, including out‑of‑stock events and checkout bottlenecks.
• Prepare weekly and monthly performance reports for senior leadership, highlighting successes and areas for growth.
• Support the implementation of new POS technologies and data collection tools to enhance real‑time visibility.
• Participate in store audits and mystery shopper programs to assess compliance with brand standards.
• Assist in the design and execution of promotional campaigns, ensuring optimal product placement and pricing strategies.

Required Skills

• Proficiency in data analysis tools such as Microsoft Excel, Power BI, or Tableau.
• Strong quantitative and problem‑solving abilities with a keen eye for detail.
• Excellent communication skills to convey insights to non‑technical stakeholders.
• Ability to work independently and manage multiple projects under tight deadlines.
• Understanding of retail operations, supply chain fundamentals, and customer behavior patterns.
• Familiarity with POS systems and inventory management software.

Education

A Bachelor’s degree in Business Administration, Retail Management, Economics, Statistics, or a related discipline is required. Relevant certifications in data analytics or supply chain management are advantageous.

Experience

Applicants should have 3‑5 years of experience in retail analytics, operations analysis, or a similar role within a fast‑moving consumer goods environment. Experience in a multi‑store or regional setting is preferred.

Salary

The compensation package ranges from SSP 2,500,000 to SSP 3,500,000 per month, commensurate with experience and qualifications. Performance‑based bonuses may be awarded annually.

Benefits

• Comprehensive health insurance covering medical, dental, and vision.
• Retirement savings plan with employer contributions.
• Employee discount on all Shoprite products.
• Paid annual leave and public holidays.
• Professional development allowance.

Training

• On‑boarding program covering Shoprite systems, policies, and culture.
• Advanced analytics workshops and certifications.
• Leadership development tracks for high‑potential employees.

Working Environment

Shoprite Uganda offers a collaborative, inclusive, and safety‑focused workplace. The Ntungamo store operates in a modern retail space equipped with state‑of‑the‑art technology, fostering an environment where innovative ideas are encouraged and recognized.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online portal on the Shoprite careers page. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for an interview.

Equal Opportunity Statement

Shoprite Uganda is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, or background. All qualified applicants will receive consideration for employment without discrimination.