Peter Mukholi

Worked as a call centre agent offering offering the following, Answer customer calls, chats and emails promptly Listen to customer complaints and questions Provide correct information and solutions Record customer issues and transactions accurately Follow up to ensure problem is solved Escalate difficult issues to supervisor Meet call targets, quality and time standards Maintain customer satisfaction and loyalty

Worked as a Cashier doing the following Bill customers accurately using POS machine Collect cash, mobile money, cards and issue receipts Give correct balance/change - no shortage Balance cash drawer and do daily cash-up & sales report Keep checkout area clean and organized Help customers with price, product and payment questions Report price errors, stock issues and fake money to supervisor Maintain honesty and security of all money