Freight Forwarding Operations Coordinator Job Vacancy in Mubende, Uganda – Logistics & Supply Chain

Job Description

Position: Freight Forwarding Operations Coordinator

Company: DHL Global Forwarding Uganda

Location: Mubende, Uganda

Experience: 3-5 years in freight forwarding or logistics operations

Education: Bachelor’s degree in Logistics, Business Administration or related field

Employment Type: Full-time

Industry: Logistics & Supply Chain

Department: Operations

Salary: SSP 2,500,000 – SSP 3,500,000 per annum

Vacancies:1

Company Overview

DHL Global Forwarding Uganda is a leading international logistics provider with a strong presence across Africa. As part of the DHL Group, the company delivers end‑to‑end freight solutions, integrating air, ocean, road and rail services for a diverse client base. Operating from strategic hubs, DHL Uganda supports the nation’s growing trade corridors and contributes to economic development by facilitating efficient movement of goods. The organization prides itself on innovation, sustainability, and a culture that empowers employees to deliver excellence. For professionals seeking dynamic career opportunities in Uganda, DHL offers a platform to work with cutting‑edge technology and a global network, making it a top choice for ambitious talent.

Job Overview

The Freight Forwarding Operations Coordinator will manage the daily flow of import and export shipments, ensuring compliance with local regulations and DHL’s high service standards. This role acts as a liaison between customers, carriers, customs authorities, and internal teams to guarantee timely and cost‑effective delivery of cargo. The coordinator will also monitor performance metrics, resolve operational issues, and contribute to continuous improvement initiatives. Candidates will play a pivotal role in enhancing DHL’s reputation for reliability and will be instrumental in supporting Uganda’s trade growth. For more information about DHL’s career pathways, visit https://ugandajobssearch.com/.

Key Responsibilities

• Coordinate and monitor the end‑to‑end shipment process for air, sea and road freight.
• Prepare and verify all documentation required for customs clearance, ensuring accuracy and compliance.
• Communicate proactively with clients to provide shipment status updates and resolve inquiries.
• Collaborate with carriers and local agents to negotiate rates and secure space allocation.
• Track key performance indicators (KPIs) such as on‑time delivery, cost variance, and service quality.
• Identify and troubleshoot operational bottlenecks, implementing corrective actions promptly.
• Support the development of standard operating procedures and contribute to process optimization projects.

Required Skills

• Strong knowledge of international freight forwarding regulations and customs procedures.
• Excellent communication and negotiation abilities with internal and external stakeholders.
• Proficiency in logistics management software and Microsoft Office Suite.
• Analytical mindset with the ability to interpret data and generate actionable insights.
• Detail‑oriented approach to documentation and compliance.
• Ability to work under pressure and manage multiple shipments simultaneously.

Education

A bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related discipline is required. Professional certifications such as FIATA or IATA are advantageous and demonstrate a commitment to industry best practices.

Experience

Applicants should possess three to five years of hands‑on experience in freight forwarding, customs brokerage, or a comparable logistics role. Experience within a multinational logistics firm and exposure to the Ugandan market will be considered strong assets.

Salary

The compensation package ranges from SSP 2,500,000 to SSP 3,500,000 annually, commensurate with experience and qualifications. The package includes performance‑based incentives and a comprehensive benefits suite.

Benefits

• Health insurance covering medical, dental and vision care.
• Retirement savings plan with employer contributions.
• Paid annual leave and statutory holidays.
• Employee assistance program and wellness initiatives.
• Opportunities for international assignments and career progression.

Training

• Onboarding program covering DHL systems, compliance and safety protocols.
• Continuous professional development through workshops, webinars and certifications.
• Mentorship from senior logistics managers to accelerate skill growth.
• Access to DHL’s global learning platform for industry‑specific courses.

Working Environment

The role is based in DHL’s modern office and warehouse facilities in Mubende, offering a collaborative atmosphere with state‑of‑the‑art technology. Employees benefit from a supportive team culture that values diversity, innovation and work‑life balance, fostering an environment where ideas are encouraged and achievements recognized.

Application Process

Interested candidates should submit an online application through the DHL Careers portal, attaching an updated CV and a cover letter outlining relevant experience. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a virtual interview followed by an on‑site assessment.

Equal Opportunity Statement

DHL Global Forwarding Uganda is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where all employees, regardless of gender, ethnicity, disability or background, can thrive and contribute to our shared success.