BRENDA AKELLO

• Established department accountabilities in the different sectors of Human Resources like staffing, compensation training and development and welfare. • Oversaw performance management processes, including setting KPIs, conducting appraisals, and implementing performance improvement plans • Analyzed training needs in conjunction with departmental managers by identifying development opportunities and Organizing staff workshops and Administrator for all updates and reconciliation of staff for medical insurance, benefits and remunerations. • Supporting the Head of HOD in the budgets and quarterly KPI reports, preparation, analysis and timely submission. • Manage recruitment process, man power planning structure and strategy leave, onboarding/staff exit, coordinate the process. • Ensured compliance with statutory requirements such as NSSF, PAYE, and other labor-related obligations. • Implement strategic organization changes for example staff engagement surveys, departmental restructuring etc • Handling payroll by reviewing and reconciling documents and benefits and staff wellness packages • Maintained and updated HR records and reports personnel files, and HR management systems for accuracy and confidentiality.

• Developed and implemented HR strategies, policies, and procedures in alignment with company objectives and Uganda’s labor laws. • Led the full recruitment cycle, including manpower planning, job advertising, interviewing, and onboarding of new staff. • Oversaw performance management processes, including setting KPIs, conducting appraisals, and implementing performance improvement plans • Designed and coordinated staff training and capacity-building programs to enhance employee skills and career development. • Managed employee relations, handled grievances, and mediated workplace conflicts to maintain a positive and productive work environment. • Ensured compliance with statutory requirements such as NSSF, PAYE, and other labor-related obligations. • Maintained and updated HR records, personnel files, and HR management systems for accuracy and confidentiality. • Administered employee benefits, leave management, and payroll coordination with the finance department.

Supervised daily customer service operations, ensuring efficient, accurate, and high-quality service delivery across banking products and services. • Managed and coached front-line staff to achieve service excellence, adherence to bank policies, and compliance with regulatory standards. • Served as Change Champion, spearheading the implementation of new banking systems, digital solutions, and process improvements, while providing staff training and change management support. • Oversaw branch-level customer relationship management, addressing escalated issues and ensuring swift resolution to maintain customer satisfaction and loyalty. • Monitored and reviewed teller and service desk transactions to ensure accuracy, compliance, and prevention of fraud or operational errors.

Developed and implemented HR policies, procedures, and operational guidelines to ensure smooth organizational functioning. • Managed end-to-end recruitment processes, including job posting, shortlisting, interviewing, and onboarding of new employees. • Reviewed and processed requisitions for asset service, maintenance and repair of equipment’s to ensure good working condition. • Regularly monitor service contracts and ensure that the scheduled maintenance activities are carried out to the right standards • Oversaw employee relations, handled grievances, and mediated conflicts to maintain a harmonious workplace. • Coordinated staff training, capacity-building sessions, and performance evaluations to enhance productivity and skills. • Monitored and ensured compliance with labor laws, statutory requirements, and organizational policies. • Supervised daily operational activities, ensuring effective use of resources and timely completion of projects and programs.