Retail Banking Relationship Manager Job Vacancy in Kigumba, Uganda – Banking & Finance

Job Description

Position:Retail Banking Relationship Manager

Company:Centenary Bank

Location:Kigumba, Uganda

Experience:5+ years in retail banking

Education:Bachelor’s degree in Business Administration, Finance or related field

Employment Type:Full-time

Industry:Banking & Finance

Department:Retail Banking

Salary:SSP 2,500,000 – 3,500,000 per month

Vacancies:1

Company Overview

Centenary Bank is one of Uganda’s leading indigenous financial institutions, renowned for its commitment to financial inclusion, innovative banking solutions, and community development. Established in 1993, the bank has grown from a modest micro‑finance entity to a full‑service commercial bank with a robust network of branches across the country, including the strategic location in Kigumba. With a strong emphasis on digital transformation, customer‑centric services, and sustainable growth, Centenary Bank continues to attract top talent seeking rewarding career opportunities. As part of its expansion strategy, the bank is actively hiring professionals who can drive retail banking excellence, enhance customer relationships, and contribute to the overall economic development of Uganda. This role offers a unique platform for ambitious individuals to shape the future of banking in a dynamic market while enjoying the stability and reputation of a trusted Ugandan brand.

Job Overview

The Retail Banking Relationship Manager will be responsible for managing a portfolio of high‑value retail clients, delivering personalized banking solutions, and achieving sales targets aligned with Centenary Bank’s growth objectives. The role involves deep engagement with customers to understand their financial needs, cross‑selling products such as savings accounts, loans, credit cards, and digital banking services, and ensuring a superior customer experience. The successful candidate will act as the primary point of contact for clients, fostering long‑term relationships built on trust and professionalism. For more information about Centenary Bank’s vision and values, visit https://ugandajobssearch.com/. This position is a key component of the bank’s retail strategy and offers significant exposure to the fast‑moving financial services sector in Uganda.

Key Responsibilities

• Develop and maintain a portfolio of retail customers, achieving quarterly and annual revenue targets.
• Provide tailored financial advice, recommending appropriate banking products and services to meet client objectives.
• Conduct regular client meetings, reviews, and follow‑ups to ensure satisfaction and identify upselling opportunities.
• Collaborate with internal product teams to launch new offerings and promote digital banking adoption.
• Monitor client credit risk, ensuring compliance with the bank’s risk policies and regulatory requirements.
• Prepare and present detailed reports on sales performance, market trends, and customer feedback to senior management.
• Participate in community outreach programs and financial literacy initiatives to strengthen the bank’s brand presence in Kigumba.

Required Skills

• Strong interpersonal and communication skills with the ability to build rapport quickly.
• Proven sales acumen and a track record of meeting or exceeding targets in a retail banking environment.
• Excellent analytical abilities to assess client financial statements and creditworthiness.
• Proficiency in core banking software and digital banking platforms.
• High level of integrity, professionalism, and customer‑focused mindset.
• Ability to work independently and as part of a collaborative team.
• Fluency in English and at least one local language (e.g., Luganda, Runyoro).

Education

A Bachelor’s degree in Business Administration, Finance, Economics, or a related discipline is required. Professional certifications such as Certified Financial Services Counselor (CFSC) or similar qualifications are advantageous but not mandatory.

Experience

Applicants must have a minimum of five (5) years of hands‑on experience in retail banking, preferably in relationship management, sales, or customer service roles. Experience with micro‑finance products, SME lending, or digital banking initiatives will be considered a strong asset.

Salary

The compensation package ranges from SSP 2,500,000 to SSP 3,500,000 per month, commensurate with experience and performance. In addition to the base salary, a performance‑based incentive structure is offered, rewarding achievement of sales and customer satisfaction targets.

Benefits

• Comprehensive health insurance covering medical, dental, and vision.
• Retirement savings plan with employer contributions.
• Paid annual leave, sick leave, and public holidays.
• Employee assistance program and wellness initiatives.
• Transportation allowance for commuting to the Kigumba branch.

Training

• On‑boarding program covering Centenary Bank’s products, compliance standards, and customer service excellence.
• Continuous professional development workshops on sales techniques, digital banking, and risk management.
• Access to e‑learning platforms and industry certifications.

Working Environment

Centenary Bank offers a modern, collaborative workplace equipped with the latest banking technology and a supportive team culture. Employees benefit from open communication channels, regular performance feedback, and opportunities for career progression within the bank’s extensive network across Uganda.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online application portal on the Centenary Bank careers page. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for an initial interview followed by a competency‑based assessment.

Equal Opportunity Statement

Centenary Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, ethnicity, religion, disability, or sexual orientation. All qualified applicants will receive consideration for employment without discrimination.