Automotive Service Manager Job Vacancy in Jinja, Uganda – Automotive

Job Description

Position: Automotive Service Manager

Company: Toyota Uganda

Location: Jinja, Uganda

Experience: 5+ years in automotive service management

Education: Bachelor’s degree in Mechanical Engineering or related field

Employment Type: Full-time

Industry: Automotive

Department: Service Operations

Salary: SSP 3,000,000 – 5,000,000 per month

Vacancies:1

Company Overview

Toyota Uganda is a leading automotive manufacturer and distributor in the East African region, renowned for delivering high‑quality vehicles, parts, and after‑sales services. With a strong commitment to innovation, sustainability, and customer satisfaction, Toyota Uganda has established a robust network of dealerships, service centers, and training facilities across the country. The Jinja service hub serves as a strategic location for serving both urban and rural customers, providing comprehensive maintenance, repair, and warranty services. As part of Toyota’s global legacy, the company emphasizes continuous improvement, employee development, and community engagement, making it an attractive employer for professionals seeking rewarding career opportunities in Uganda.

Job Overview

The Automotive Service Manager will lead the Jinja service center, overseeing daily operations, ensuring service quality, and driving customer satisfaction. This role is pivotal in maintaining Toyota’s reputation for excellence and reliability. The successful candidate will manage a team of technicians, coordinate with parts inventory, and implement service strategies that align with corporate standards. For more information about our hiring initiatives, visit Uganda Jobs Search. This position offers a unique platform to influence service performance, develop talent, and contribute to the growth of the automotive sector in Uganda.

Key Responsibilities

• Lead and supervise a team of service technicians, advisors, and support staff to achieve operational targets.
• Ensure all service activities comply with Toyota’s quality standards, safety protocols, and environmental guidelines.
• Monitor service KPIs such as turnaround time, customer satisfaction scores, and warranty claim accuracy.
• Develop and implement service promotions, warranty programs, and customer retention initiatives.
• Coordinate with parts and inventory departments to guarantee availability of genuine Toyota components.
• Prepare and manage service budgets, forecast labor and parts costs, and control expenses.
• Conduct regular performance reviews, coaching sessions, and training workshops for staff.
• Handle escalated customer complaints, ensuring swift resolution and maintaining brand reputation.
• Collaborate with sales and marketing teams to align service offerings with market demand.
• Report service performance metrics to regional management and recommend improvement actions.

Required Skills

• Strong leadership and people‑management abilities.
• In‑depth knowledge of automotive diagnostics, repair procedures, and warranty processes.
• Excellent communication and customer‑service skills.
• Proficiency in service management software and Microsoft Office Suite.
• Analytical mindset with the ability to interpret data and drive performance improvements.
• Problem‑solving orientation and ability to make decisions under pressure.
• Commitment to health, safety, and environmental standards.

Education

A Bachelor’s degree in Mechanical Engineering, Automotive Technology, or a related discipline is required. Professional certifications such as ASE (Automotive Service Excellence) or Toyota Service Technician certification are highly desirable.

Experience

Minimum of five (5) years of progressive experience in automotive service management, preferably within a multi‑brand dealership or a high‑volume service center. Demonstrated success in leading teams, managing budgets, and improving service profitability is essential.

Salary

The compensation package ranges from SSP 3,000,000 to SSP 5,000,000 per month, commensurate with experience and qualifications. Performance‑based incentives and bonuses are also part of the total rewards structure.

Benefits

• Comprehensive health insurance for employee and dependents.
• Retirement savings plan with employer contributions.
• Paid annual leave and statutory holidays.
• Company vehicle for official duties.
• Employee discount on Toyota vehicles and parts.
• Professional development allowance.

Training

• On‑the‑job technical training through Toyota’s Global Training Center.
• Leadership and management workshops conducted quarterly.
• Access to online learning platforms for continuous skill enhancement.
• Certification courses in advanced diagnostics and hybrid vehicle technology.

Working Environment

The Jinja service center offers a modern, well‑equipped workshop environment with state‑of‑the‑art diagnostic tools, a comfortable office area, and a collaborative team culture. Employees benefit from a safe workplace, clear standard operating procedures, and a supportive management style that encourages innovation and professional growth.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online application portal on the Toyota Uganda careers page. Applications will be reviewed on a rolling basis, and shortlisted candidates will be invited for an initial interview followed by a technical assessment.

Equal Opportunity Statement

Toyota Uganda is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, or background. All qualified applicants will receive consideration for employment without discrimination.

Explore this exciting career opportunity and join a leading automotive brand that is shaping the future of mobility in Uganda. Apply today and become part of a dynamic team dedicated to excellence, innovation, and community impact.

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