Job Description

Collections Supervisor – Civil Servants Loans Product at Platinum Credit (U) Ltd

Job Overview

Platinum Credit (U) Ltd is inviting qualified and motivated professionals to apply for the position of Collections Supervisor – Civil Servants Loans Product based in Mbale, Uganda. This is a full-time finance and collections job opportunity ideal for candidates with experience in loan recovery, customer service, payroll loan management, debt collection, financial analysis, and credit operations.

The successful candidate will play a critical role in recovering civil servant loans, improving repayment performance, managing delinquent accounts, and supporting customer retention through efficient collection procedures. Professionals seeking banking jobs in Uganda, credit supervisor jobs, debt recovery jobs, customer service jobs, finance officer vacancies, payroll loans management, and loan collections careers will find this role highly rewarding.

Candidates interested in understanding Uganda’s employment environment and professional growth opportunities may explore supervisor jobs in Uganda for additional labour market insights and career guidance.

About Platinum Credit (U) Ltd

Platinum Credit (U) Ltd is a recognized financial services company specializing in salary loans, civil servant loans, credit financing, debt recovery, and customer-focused lending solutions. The company focuses on providing accessible financial support while maintaining strong credit risk management systems and excellent customer service.

This opportunity is suitable for professionals looking to advance careers in:

• Credit management jobs
• Loan recovery jobs
• Banking and finance careers
• Debt collection supervisor positions
• Customer relationship management roles
• Financial services jobs in Uganda

Job Title

Collections Supervisor – Civil Servants Loans Product

Company: Platinum Credit (U) Ltd
Job Type: Full-Time
Duty Station: Mbale, Uganda
Industry: Finance
Category: Accounting, Finance, Management & Customer Service
Deadline: Tuesday, 12th May 2026
Salary: Not Disclosed

Job Purpose

The primary purpose of this role is to ensure efficient recovery of civil servant loans through active loan monitoring, payroll loan processing, debt follow-up, customer account reconciliation, and implementation of effective loan collection strategies.

The role involves continuous follow-up of non-performing loans (NPLs), customer communication, payroll resubmissions, delinquency management, and maintaining high levels of customer satisfaction and loan portfolio performance.

Professionals seeking exposure to credit administration, loan tracking, repayment monitoring, debt management systems, and financial reporting will benefit greatly from this role.

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Key Duties and Responsibilities

The Collections Supervisor will oversee the recovery and monitoring of civil servant loans through structured collection systems and customer engagement.

1. Loan Recovery & Debt Collection

• Enforce the Delinquency Escalation Process for every overdue account.
• Monitor repayment trends and ensure timely follow-up on overdue loans.
• Conduct debt recovery through customer communication, employer engagement, and payroll resubmissions.
• Ensure smooth loan repayments to maintain collection efficiency.

2. Payroll Loan Processing

• Facilitate payroll loan bookings by coordinating with branch teams.
• Follow up on documentation, payroll schedules, and account processing requirements.
• Ensure all required supporting documents are complete and accurately submitted.

3. Payment Monitoring & Reconciliation

• Collect and submit monthly deduction schedules.
• Support timely loan repayment reconciliation and financial posting.
• Monitor active accounts to verify payments and improve loan recovery performance.

4. Non-Performing Loans (NPL) Management

• Identify accounts without payments and investigate causes of non-performance.
• Follow up with employers and clients to improve repayment consistency.
• Prepare reports for management decision-making regarding problematic accounts.

5. Insurance Claims Processing

• Identify deceased customer accounts.
• Coordinate insurance claims and ensure balances are claimed within required timelines.

6. Reporting & Documentation

• Maintain proper system records for all employer feedback and repayment trends.
• Generate analytical reports to improve departmental performance.
• Ensure proper filing and reference management for future collection analysis.

Required Qualifications

Applicants must possess:

• A Bachelor’s Degree in a relevant field such as:
  • Finance
  • Accounting
  • Business Administration
  • Economics
  • Banking and Finance
  • Commerce

Educational Level

Bachelor’s Degree

Work Experience Requirements

Applicants should have:

• Minimum 24 months (2 years) relevant professional experience.
• Experience in:
  • Loan recovery
  • Debt collection
  • Customer service
  • Financial operations
  • Payroll loan administration
  • Credit monitoring

Experience in microfinance institutions, SACCOs, banks, lending institutions, or credit management firms is highly advantageous.

Required Skills & Competencies

Ideal candidates should possess:

Technical Skills

• Strong computer literacy
• Knowledge of loan management systems
• Data entry and reporting expertise
• Financial analysis and repayment tracking

Analytical Skills

• Strong numerical and analytical abilities
• Ability to evaluate repayment patterns and credit performance
• Problem-solving and decision-making capabilities

Communication Skills

• Excellent verbal and written communication
• Customer engagement and negotiation abilities
• Relationship management skills

Personal Attributes

• High integrity and professionalism
• Strong attention to detail
• Ability to work under pressure
• Excellent teamwork and collaboration skills
• Strong organizational and time management skills

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Training & Career Development

Successful candidates may gain practical experience and training in:

• Loan recovery systems
• Credit risk management
• Financial reporting and reconciliation
• Payroll deductions processing
• Customer relationship management
• Debt collection procedures
• Financial compliance practices
• Banking operations and portfolio management

This role provides an excellent opportunity for professionals aiming to build long-term careers in finance, credit supervision, banking operations, debt recovery, and customer relationship management.

Salary & Benefits

Salary: Not Disclosed by Employer

Additional benefits may include:

• Professional growth opportunities
• Financial sector exposure
• Practical experience in collections and credit supervision
• Performance-based career progression opportunities

Work Schedule

Working Hours: 8 Hours per Day

Application Procedure

Interested and qualified applicants should submit:

• Application Letter
• Updated Detailed CV
• Academic Testimonials and Certificates

Applications should be addressed to:

The Human Resource Manager
Platinum Credit (U) Ltd

Application Deadline: 12th Dec 2026

Applicants are encouraged to apply early before the closing date.