CBS Officer (Core Banking System) | Exim Bank Uganda

Exim Bank is recruiting a CBS Officer to join its Information Technology Department at the Head Office in Kampala, Uganda. This full-time banking technology role is ideal for professionals experienced in core banking systems, IT operations, database administration, banking software support, system monitoring, Linux administration, and financial technology infrastructure.

The successful candidate will support the performance, reliability, security, and optimization of the bank’s Core Banking System (CBS) while ensuring smooth daily operations, system availability, and accurate execution of critical banking processes.

CBS Officer – Exim Bank Uganda (Head Office, Kampala)

Job Overview

The CBS Officer will be responsible for supporting, monitoring, troubleshooting, and optimizing the Core Banking System (CBS) to maintain system performance, business continuity, and operational efficiency.

This position focuses on core banking application support, database monitoring, disaster recovery, IT service management, business continuity planning, system upgrades, technical troubleshooting, banking software administration, and performance tuning.

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Job Title

CBS Officer

Company

Exim Bank

Department

Information Technology

Reports To

Manager CBS

Job Location

Head Office, Kampala, Uganda

Employment Type

Full-Time

Industry

Finance / Banking / Information Technology

Job Description (Key Duties & Responsibilities)

Core Banking System Operations

The CBS Officer will:

• Execute End-of-Day (EOD) banking processes accurately and within required timelines
• Ensure integrity and timely distribution of post-EOD reports through designated systems
• Monitor core banking system performance, including database locks, processing speed, system waits, and user licenses utilization
• Monitor core banking applications and web servers to ensure uninterrupted banking services

Technical Support & Incident Management

• Investigate and resolve CBS service desk incidents and technical requests within agreed timelines
• Troubleshoot banking application issues and escalate technical problems to vendors when necessary
• Maintain system reliability, security, and uptime to minimize disruptions

System Enhancement & Change Management

• Support installation, testing, and rollout of system upgrades, patches, enhancements, and new banking products
• Ensure strict change control procedures for all customizations and modifications within the core banking system
• Gather business requirements for system improvements and collaborate with internal IT teams to create technical specifications

Disaster Recovery & Business Continuity

• Support business continuity planning (BCP) and disaster recovery procedures for banking systems
• Ensure system backup integrity, security, and operational resilience during disruptions

Documentation & Reporting

• Maintain updated documentation of:
  • Core banking system operations manuals
  • Technical procedures
  • System modifications and customizations
  • Technical troubleshooting records

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Education Requirements

Applicants should possess:

Essential Qualification

• Bachelor’s Degree in:
  • Computer Science
  • Software Engineering
  • Information Systems
  • Information Technology
  • Computer Engineering
  • Related IT discipline from a reputable university

Added Advantage

• ITIL Foundation Certificate in IT Service Management

Experience Requirements

Essential Experience

Candidates should have:

• Minimum 3 years of experience supporting core banking applications
• Hands-on experience managing and troubleshooting banking software systems
• Strong database support experience, preferably:
  • Oracle Databases
  • Microsoft SQL Server Databases

Preferred Technical Experience

• Linux system administration knowledge
• Core banking software support and monitoring
• Performance tuning and system optimization
• Technical troubleshooting and incident resolution
• Database administration and reporting systems

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Key Skills & Technical Competencies

The ideal candidate should demonstrate knowledge in:

• Core Banking Systems (CBS)
• Banking IT Operations
• Oracle Database Administration
• Microsoft SQL Database Support
• Linux System Administration
• IT Service Management (ITIL)
• Business Continuity Planning (BCP)
• Disaster Recovery Management
• System Monitoring & Optimization
• Technical Troubleshooting
• Banking Application Support
• Incident Management
• Database Performance Tuning
• Report Extraction & Data Management
• System Documentation & Change Management

Personal Attributes

Successful candidates should possess:

• Strong analytical and problem-solving skills
• Critical thinking and decision-making ability
• High integrity and confidentiality standards
• Strong teamwork and collaboration skills
• Ability to work effectively under pressure
• Self-motivation and adaptability in dynamic banking environments
• Results-oriented mindset with strong accountability

Salary & Benefits

Salary: Not publicly disclosed (Competitive and aligned with Exim Bank compensation structure)

Potential employment benefits may include:

• Professional development and banking systems exposure
• Career advancement opportunities within financial technology operations
• Experience in enterprise banking applications
• Exposure to digital banking and core banking infrastructure
• Collaborative and performance-driven work environment

Training & Career Development

The selected candidate may receive training and professional exposure in:

• Core Banking System Administration
• IT Service Management (ITIL)
• Database Optimization & Monitoring
• Banking Technology Infrastructure
• Disaster Recovery & Business Continuity Planning
• Banking Application Performance Tuning
• Financial Systems Security & Compliance

Work Schedule

Work Hours: 8 Hours Per Day

Experience Level

Minimum Experience Required: 36 Months (3 Years)

Application Deadline

4th Jan 2027

How to Apply

Interested candidates should submit:

• Updated Curriculum Vitae (CV)
• Cover Letter

Use the email subject line: “JOB APPLICATION: CBS OFFICER”

Only shortlisted candidates meeting the minimum requirements will be contacted.