Data Center Operations Manager Job Vacancy in Gulu, Uganda – Technology & Cloud Services

Job Description

Position: Data Center Operations Manager

Company: Microsoft Uganda

Location: Gulu, Uganda

Experience: 5+ years in data center operations, infrastructure management, and IT services.

Education: Bachelor’s degree in Computer Science, Information Technology, Electrical Engineering or related field.

Employment Type: Full-time

Industry: Technology & Cloud Services

Department: Operations

Salary: SSP 30,000,000 – SSP 45,000,000 per annum

Vacancies:1

Company Overview

Microsoft Uganda is a leading technology partner delivering innovative cloud solutions, digital transformation services, and enterprise-grade infrastructure across the East African region. As part of the global Microsoft family, the Ugandan subsidiary collaborates with local governments, educational institutions, and private enterprises to accelerate digital adoption and empower communities. With a strong commitment to sustainability, inclusion, and skill development, Microsoft Uganda has established state‑of‑the‑art data centers that support critical workloads for businesses and public sector agencies. The company’s culture emphasizes continuous learning, collaborative problem‑solving, and a passion for creating technology that makes a difference. This environment offers unparalleled career growth for professionals seeking to shape the future of cloud services in Uganda and beyond, making it an ideal place for ambitious talent looking for challenging and rewarding opportunities.

Job Overview

The Data Center Operations Manager will lead the day‑to‑day management of Microsoft Uganda’s flagship data center located in Gulu. This role is responsible for ensuring optimal performance, reliability, and security of all infrastructure components, including servers, networking equipment, power and cooling systems, and storage solutions. The manager will work closely with engineering, security, and service delivery teams to implement best practices, drive operational excellence, and support the rapid scaling of cloud services. By overseeing capacity planning, incident response, and continuous improvement initiatives, the incumbent will play a pivotal role in delivering world‑class services to customers while upholding Microsoft’s high standards for uptime and sustainability. This position offers a unique chance to contribute to Uganda’s digital ecosystem and be part of a global leader in technology.

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Key Responsibilities

• Oversee daily operations of the Gulu data center, ensuring 99.9% availability and compliance with Microsoft service level agreements.
• Lead a multidisciplinary team of technicians, engineers, and support staff, fostering a culture of accountability and continuous improvement.
• Develop and execute capacity planning strategies to accommodate growth in cloud workloads and emerging services.
• Manage incident detection, escalation, and resolution processes, minimizing downtime and impact on customers.
• Coordinate preventive maintenance, hardware upgrades, and energy‑efficiency initiatives in line with sustainability goals.
• Ensure strict adherence to security policies, physical access controls, and regulatory requirements for data protection.
• Collaborate with regional and global Microsoft teams to implement best practices, new technologies, and automation tools.

Required Skills

• Deep knowledge of data center infrastructure, including power distribution, cooling, networking, and virtualization technologies.
• Proficiency in monitoring tools, ticketing systems, and automation platforms such as PowerShell or Azure Automation.
• Strong analytical and problem‑solving abilities with a data‑driven decision‑making approach.
• Excellent leadership, communication, and stakeholder management skills.
• Experience with compliance frameworks such as ISO 27001, SOC 2, and local Ugandan data regulations.
• Ability to work under pressure, prioritize tasks, and manage multiple projects simultaneously.

Education

A Bachelor’s degree in Computer Science, Information Technology, Electrical Engineering, or a related discipline is required. Relevant certifications such as Microsoft Certified: Azure Administrator Associate, Cisco CCNP, or ITIL Foundation are highly desirable and will be considered an advantage during the selection process.

Experience

Applicants must have a minimum of five years of hands‑on experience managing enterprise‑grade data center operations, preferably within a cloud service provider environment. Demonstrated success in leading technical teams, handling large‑scale incidents, and delivering infrastructure projects on time and within budget is essential.

Salary

The compensation package ranges from SSP 30,000,000 to SSP 45,000,000 per annum, commensurate with experience, qualifications, and performance. The package includes performance‑based bonuses and eligibility for stock‑based incentives in line with Microsoft’s global compensation framework.

Benefits

• Comprehensive health insurance covering medical, dental, and vision care.
• Retirement savings plan with company matching contributions.
• Generous paid time off, including vacation, sick leave, and public holidays.
• Employee assistance program and mental health resources.
• Access to Microsoft’s global learning platform and certification reimbursement.
• Transportation allowance and flexible work‑from‑home options.

Training

• Onboarding program that includes data center safety, security protocols, and Microsoft cloud architecture.
• Continuous technical training through Microsoft Learn, internal workshops, and external conferences.
• Leadership development courses focused on people management, strategic planning, and change management.
• Mentorship opportunities with senior engineers and global experts.

Working Environment

Microsoft Uganda offers a modern, collaborative workspace equipped with the latest tools and technologies. The Gulu data center features advanced security systems, environmentally friendly design, and a supportive team atmosphere. Employees benefit from a diverse, inclusive culture that values innovation, respects work‑life balance, and encourages community involvement through corporate social responsibility initiatives.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the Microsoft Careers portal. Applications will be reviewed on a rolling basis, and shortlisted applicants will be invited for a virtual interview followed by an on‑site assessment at the Gulu facility. Please ensure all documents are in PDF format and clearly labeled.

Equal Opportunity Statement

Microsoft Uganda is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. Join us to build a future where technology empowers every person and organization in Uganda.