Field Service Engineer Job Vacancy in Bombo, Uganda – Manufacturing & Heavy Machinery

Job Description

Position:Field Service Engineer

Company:Caterpillar Uganda Ltd.

Location:Bombo, Uganda

Experience:5+ years of experience in field service engineering, preferably in heavy equipment maintenance.

Education:Bachelor’s degree in Mechanical Engineering or related field.

Employment Type:Full-time

Industry:Manufacturing & Heavy Machinery

Department:Service & Maintenance

Salary:SSP 2,500,000 – SSP 4,000,000 per annum

Vacancies:1

Company Overview

Caterpillar Uganda Ltd. is a leading provider of construction and mining equipment, power systems, and related services in Uganda. As a subsidiary of the globally recognized Caterpillar Inc., the company brings over a century of engineering excellence and innovation to the Ugandan market. With a robust network of dealerships, parts distribution centers, and service facilities across the country, Caterpillar Uganda supports a wide range of industries including construction, agriculture, mining, and infrastructure development. The organization is committed to delivering reliable equipment, comprehensive after‑sales support, and sustainable solutions that drive economic growth in Uganda. By fostering local talent and investing in community initiatives, Caterpillar Uganda plays a pivotal role in creating career opportunities and advancing technical expertise within the region. This commitment makes the company a top choice for professionals seeking long‑term growth and a dynamic work environment in the manufacturing and heavy machinery sector.

Job Overview

The Field Service Engineer will be responsible for delivering on‑site technical support, maintenance, and repair services for Caterpillar’s portfolio of heavy machinery, including excavators, bulldozers, wheel loaders, and diesel engines. This role involves traveling to client sites across Uganda, diagnosing equipment issues, performing corrective actions, and ensuring optimal performance and safety standards. The engineer will act as the primary technical liaison between customers and the company, providing expert advice, training, and documentation. The position offers a unique opportunity to work with cutting‑edge technology, engage with a diverse client base, and contribute to the reliability of critical infrastructure projects throughout Uganda. The role is integral to maintaining Caterpillar’s reputation for excellence and supports the broader goal of enhancing Uganda Jobs and career opportunities in the manufacturing sector.

Key Responsibilities

• Perform preventive and corrective maintenance on a wide range of Caterpillar equipment at customer locations.
• Diagnose mechanical, hydraulic, and electrical faults using diagnostic tools and technical manuals.
• Provide on‑site training to customer operators and maintenance personnel on proper equipment operation and safety procedures.
• Maintain accurate service records, parts usage logs, and generate detailed service reports for each job.
• Collaborate with parts and logistics teams to ensure timely availability of spare parts and consumables.
• Adhere to all safety regulations, company policies, and environmental standards while on site.
• Identify opportunities for equipment upgrades, retrofits, and recommend solutions to improve efficiency.
• Support sales teams by offering technical expertise during equipment demonstrations and tender processes.
• Participate in continuous improvement initiatives and share feedback to enhance service processes.

Required Skills

• Strong mechanical aptitude with hands‑on experience in heavy equipment maintenance.
• Proficiency in reading schematics, hydraulic diagrams, and electrical wiring diagrams.
• Excellent problem‑solving abilities and the capacity to work under pressure.
• Effective communication skills for interacting with clients, colleagues, and management.
• Ability to travel extensively across Uganda, including remote sites.
• Familiarity with Caterpillar’s proprietary diagnostic software is an advantage.
• Commitment to safety, quality, and customer satisfaction.

Education

A Bachelor’s degree in Mechanical Engineering, Automotive Engineering, or a related technical discipline is required. Relevant certifications such as CAT Certified Technician (CCT) or equivalent are highly desirable and will be considered an asset during the selection process.

Experience

Applicants must have a minimum of five years of proven experience in field service engineering, preferably within the heavy machinery or construction equipment industry. Experience with Caterpillar equipment or similar OEM brands will be given priority.

Salary

The compensation package ranges from SSP 2,500,000 to SSP 4,000,000 annually, commensurate with experience, qualifications, and performance. The package includes performance‑based incentives, allowances for travel, and a comprehensive benefits suite.

Benefits

• Health insurance covering medical, dental, and vision care.
• Retirement savings plan with employer contributions.
• Annual performance bonus and mileage reimbursement.
• Company‑provided mobile phone and laptop for work purposes.
• Paid annual leave, sick leave, and public holidays.
• Professional development budget for certifications and training.

Training

• Comprehensive onboarding program covering Caterpillar product lines and service protocols.
• Access to Caterpillar’s global training platforms and technical workshops.
• Continuous on‑the‑job coaching and mentorship from senior engineers.
• Opportunities to attend international conferences and industry expos.

Working Environment

The role involves a blend of office‑based planning and extensive fieldwork. Engineers will operate in diverse environments, ranging from urban construction sites to remote mining operations, often in challenging weather conditions. Caterpillar Uganda provides all necessary tools, safety equipment, and logistical support to ensure a safe and productive work environment.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online application portal on the Caterpillar Uganda careers page. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a virtual interview followed by an on‑site technical assessment.

Equal Opportunity Statement

Caterpillar Uganda Ltd. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where all employees are valued, respected, and given the opportunity to thrive regardless of gender, ethnicity, disability, or background. We encourage qualified individuals from all walks of life to apply and join our team.