Voice Executive at Airtel Uganda – Kampala

Job Overview

Airtel Africa is hiring a highly motivated and performance-driven Voice Executive to join its growing telecommunications team in Kampala, Uganda. This full-time role is ideal for professionals with experience in marketing strategy, customer engagement, prepaid product management, telecommunications marketing, customer retention, digital campaigns, business operations, and product development.

The successful candidate will support Airtel’s voice business by driving customer engagement, prepaid customer retention, campaign management, digital transformation, bundle adoption, customer experience optimization, and revenue growth.

Job seekers searching for telecommunications jobs in Uganda, Airtel Uganda careers, voice executive jobs, customer engagement manager jobs, marketing executive telecom jobs, prepaid marketing jobs, customer retention specialist vacancies, Kampala marketing jobs, telecom product development jobs, and business operations jobs in Uganda may find this opportunity highly rewarding.

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Company Overview

Airtel is one of Africa’s leading telecommunications companies providing voice, data, mobile financial services, and digital solutions across multiple African countries.

At Airtel Africa, employees work in a fast-paced, innovation-driven environment focused on customer satisfaction, digital transformation, operational excellence, and market leadership. The organization promotes diversity, inclusion, collaboration, and professional development.

Job Title

Voice Executive

Job Location

Kampala, Uganda

Employment Type

• Full-Time Position
• Telecommunications Industry Role
• Marketing and Business Operations Career

Job Category

• Advertising & Marketing
• Customer Service
• Business Operations
• Management
• Telecommunications

Job Purpose

The Voice Executive will be responsible for developing and implementing customer engagement and retention strategies for prepaid voice customers, increasing customer usage, lifetime value, and revenue generation.

This role requires strong experience in customer lifecycle management, campaign execution, telecom product strategy, behavioral analytics, customer retention, and digital customer communication.

Key Job Responsibilities

Customer Engagement and Retention

The Voice Executive will:

• Develop and manage customer engagement strategies for prepaid customers.
• Increase customer retention, average spend, voice usage, and customer lifetime value.
• Create personalized customer experiences through targeted communication frameworks.
• Drive customer loyalty initiatives and engagement programs.

Customer Journey and Campaign Management

Responsibilities include:

• Leading end-to-end customer communication journeys.
• Managing automated messaging and behavior-triggered campaigns.
• Designing and executing personalized customer campaigns.
• Managing campaign deployment across:
  • SMS
  • USSD
  • Mobile Applications
  • WhatsApp
  • Digital Channels
  • Outbound Communications
  • Automated Voice Prompt Systems
• Ensure proper testing, validation, and launch of campaigns.

Data Analytics and Performance Optimization

The successful candidate will:

• Promote a data-driven marketing culture using analytics and customer insights.
• Conduct controlled experiments and campaign performance evaluations.
• Measure campaign success using dashboards, reporting tools, and customer behavior analysis.
• Monitor customer trends and optimize communication strategies accordingly.

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Cross-Functional Collaboration

The Voice Executive will collaborate with:

• Marketing Teams
• Network Operations
• Information Technology Teams
• Customer Experience Departments
• Finance Teams

This collaboration ensures smooth implementation of customer engagement initiatives, service launches, and customer communication plans.

Product and Market Development

Key duties include:

• Benchmarking competitor products and telecom offers.
• Refining customer propositions and promotional strategies.
• Developing voice bundle adoption strategies to increase customer usage.
• Driving migration from assisted channels to digital self-service channels including:
  • USSD platforms
  • Mobile applications
  • Web portals

Compliance and Regulatory Responsibilities

The role also includes:

• Ensuring all customer campaigns comply with privacy policies and telecommunications regulations.
• Following internal governance procedures and regulatory guidelines.
• Ensuring customer communication aligns with compliance standards.

Educational Requirements

Applicants should possess:

• A Bachelor’s Degree in:
  • Marketing
  • Business Administration
  • Commerce
  • Telecommunications
  • Economics
  • Business Management
  • Related Field

Preferred Qualifications

The following qualifications are considered an added advantage:

• Postgraduate certification such as CIM (Chartered Institute of Marketing).
• MBA (Master of Business Administration) qualification.

Experience Requirements

Candidates should have:

• 3–5 years of professional experience in:
  • Marketing
  • Product Development
  • Customer Lifecycle Management
  • Telecommunications Marketing
  • FMCG Marketing Environment
• 1–2 years of management experience.
• Experience working within a telecommunications company or fast-moving consumer goods (FMCG) environment.

Required Skills and Competencies

The ideal candidate should demonstrate:

• Strong strategic thinking and analytical skills
• Excellent communication and presentation skills
• Customer engagement and retention expertise
• Campaign planning and execution abilities
• Knowledge of telecommunications technologies and digital services
• High attention to detail and organizational skills
• Leadership and coaching capabilities
• Ability to work in a performance-driven organization
• Strong interpersonal and stakeholder management skills
• Goal-oriented and results-driven mindset

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Salary Information

Salary: Not Disclosed

Compensation will depend on:

• Professional experience
• Internal compensation structure
• Technical skills and expertise
• Business requirements

Additional employee benefits may apply according to Airtel Uganda’s employment policies.

Training and Career Development

Employees joining Airtel Uganda may receive exposure and training in:

• Customer Retention Strategy
• Telecom Product Marketing
• Digital Campaign Management
• Customer Analytics and Reporting
• Business Operations Management
• Leadership and Team Collaboration
• Telecommunications Product Development
• Customer Experience Management

This role provides strong long-term career growth opportunities in telecommunications marketing, customer engagement, digital strategy, and business leadership.

Job Deadline

Application Deadline: May 8, 2027

Interested applicants are encouraged to apply early before the deadline.

Equal Employment Opportunity

Airtel Africa is an equal opportunity employer committed to diversity, inclusion, equal opportunity, and workplace excellence. All qualified candidates are encouraged to apply regardless of gender, race, disability, religion, or background.