Field Service Engineer Job Vacancy in Nakasongola, Uganda – Manufacturing / Heavy Machinery

Job Description

Position: Field Service Engineer

Company: John Deere Uganda

Location: Nakasongola, Uganda

Experience: 5+ years

Education: Bachelor’s Degree in Mechanical Engineering

Employment Type: Full-time

Industry: Manufacturing / Heavy Machinery

Department: Operations

Vacancies:1

Company Overview

John Deere Uganda is a leading provider of advanced agricultural and construction equipment, delivering innovative solutions that empower farmers, contractors, and infrastructure developers across the region. As part of the globally recognized John Deere brand, the Ugandan subsidiary combines cutting‑edge technology with a deep commitment to sustainability, local community development, and workforce excellence. Our presence in Uganda supports the nation’s growing agricultural sector, infrastructure projects, and the broader push for mechanisation and efficiency. With a robust service network, a skilled technical team, and a focus on customer satisfaction, John Deere Uganda stands at the forefront of the manufacturing and heavy machinery industry, offering career opportunities that align with the country’s development goals and the global standards of the John Deere family.

Job Overview

The Field Service Engineer will be responsible for delivering top‑tier technical support, maintenance, and repair services for John Deere’s range of tractors, harvesters, and construction equipment deployed across Uganda. This role is pivotal in ensuring equipment uptime, customer satisfaction, and the overall reliability of our machinery fleet. The successful candidate will travel extensively throughout the Nakasongola district and surrounding regions, diagnosing issues, performing on‑site repairs, and providing training to end‑users. This position offers a dynamic work environment where technical expertise meets customer interaction, contributing directly to the growth of Uganda’s agricultural productivity and infrastructure development. For more information about our company and values, visit our main website: https://ugandajobssearch.com.

Key Responsibilities

• Conduct preventive maintenance, diagnostics, and repairs on John Deere tractors, combine harvesters, and construction equipment.
• Respond promptly to service calls, ensuring rapid resolution to minimise equipment downtime.
• Interpret technical manuals, schematics, and electronic diagnostic tools to identify faults.
• Provide on‑site training and technical guidance to customers and local dealers.
• Maintain accurate service records, parts inventory, and documentation in compliance with company standards.
• Collaborate with the parts department to order, receive, and manage spare parts efficiently.
• Assist in field testing of new equipment models and provide feedback to product development teams.
• Ensure compliance with safety regulations, environmental standards, and company policies during all service activities.

Required Skills

• Strong mechanical aptitude with hands‑on experience in diesel engines, hydraulics, and electronic control systems.
• Proficiency in using diagnostic software and handheld tools for equipment troubleshooting.
• Excellent problem‑solving abilities and the capacity to work independently in remote locations.
• Effective communication skills for interacting with customers, dealers, and internal teams.
• Ability to read and interpret technical drawings, schematics, and service manuals.
• Strong organisational skills for managing service schedules and inventory.
• Commitment to safety, quality, and continuous improvement.

Education

A Bachelor’s Degree in Mechanical Engineering, Automotive Engineering, or a related technical field is required. Relevant certifications such as John Deere Service Technician Certification, ISO 9001 training, or equivalent vocational qualifications will be considered an advantage.

Experience

Applicants must have a minimum of five (5) years of hands‑on experience servicing heavy machinery, agricultural equipment, or construction vehicles. Experience working in field service roles that involve travel across rural and semi‑urban areas of Uganda is essential.

Benefits

• Competitive salary package with performance‑based incentives.
• Company‑provided vehicle and fuel allowance for field operations.
• Comprehensive health insurance for employee and dependents.
• Retirement savings plan (NSSF contributions).
• Paid annual leave and public holidays.
• Opportunities for career advancement within the John Deere global network.

Training

• Initial onboarding program covering John Deere product portfolio, safety protocols, and service procedures.
• Ongoing technical training on new equipment models and diagnostic technologies.
• Access to John Deere’s global learning platform for continuous professional development.
• Leadership and soft‑skill workshops to enhance customer interaction and team collaboration.

Working Environment

The role involves a blend of office‑based planning and extensive fieldwork across farms, construction sites, and dealer locations. Engineers will operate in diverse conditions, from well‑maintained facilities to remote, rugged terrains. John Deer Uganda provides all necessary tools, protective equipment, and a supportive team culture that prioritises safety, teamwork, and innovation.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining relevant experience through our online portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a technical interview and practical assessment. For additional details on the application steps, please visit our partner site: https://www.egyptjobsearch.com/.

Equal Opportunity Statement

John Deere Uganda is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, disability, or any other protected characteristic. We encourage qualified candidates from all backgrounds to apply and join our mission to drive sustainable growth in Uganda.