E-commerce Operations Manager Job Vacancy in Kampala, Uganda – Retail & Consumer Goods

Manager
Kampala
August 13, 2026
Full Time
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Job Description

Position: E-commerce Operations Manager

Company: Jumia Uganda

Location: Kampala, Uganda

Experience: 5 years

Education: Bachelor’s Degree in Business Administration, Logistics, or related field

Employment Type: Full-time

Industry: Retail & Consumer Goods

Department: Operations

Salary: 4,500,000 – 7,500,000 SSP

Vacancies: 1

Company Overview

Jumia is the leading e-commerce platform in Africa, dedicated to transforming the retail landscape through technology and logistics excellence. As a major player in the digital economy, we connect millions of consumers with thousands of sellers across the continent. Our mission is to improve the lives of people through commerce, providing access to a wide range of products and services. We are constantly looking for talented individuals to join our growing team and drive innovation in the digital marketplace. If you are looking for career opportunities in Uganda, Jumia offers a dynamic and fast-paced environment where your contributions directly impact millions of users. We pride ourselves on our ability to navigate complex markets and deliver seamless shopping experiences through cutting-edge technology and robust logistics networks.

Job Overview

The E-commerce Operations Manager will be responsible for overseeing the end-to-end operational processes that ensure successful product delivery and customer satisfaction. This role is critical in managing the lifecycle of orders, from the moment a customer clicks ‘buy’ to the final doorstep delivery. You will work closely with warehouse teams, third-party logistics providers, and internal tech teams to optimize efficiency and reduce delivery times. This is a high-impact role that requires a strategic thinker who can manage complex workflows in a rapidly evolving digital landscape. For those seeking employment in Uganda within the tech-retail sector, this position offers unparalleled exposure to large-scale digital operations. You can learn more about our mission at https://ugandajobssearch.com.

Key Responsibilities

  • Optimize last-mile delivery processes to ensure timely and accurate order fulfillment.
  • Manage relationships with third-party logistics partners to maintain high service level agreements (SLAs).
  • Monitor key performance indicators (KPIs) related to delivery speed, cost per order, and return rates.
  • Coordinate with the warehouse management team to ensure inventory accuracy and efficient picking/packing.
  • Identify bottlenecks in the supply chain and implement scalable technological or procedural solutions.
  • Lead and mentor a team of operations coordinators and supervisors to achieve operational excellence.

Required Skills

  • Advanced proficiency in data analysis and reporting using Excel or BI tools.
  • Strong project management skills with experience in process optimization.
  • Excellent communication and stakeholder management abilities.
  • Deep understanding of e-commerce logistics and last-mile delivery models.
  • Ability to work under pressure in a high-volume, fast-paced environment.

Education

A Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related field is required. An MBA or professional certification in Six Sigma or Lean Management is highly preferred.

Experience

Candidates must possess at least 5 years of experience in operations management, preferably within the e-commerce, retail, or logistics sectors. Proven track record of managing large-scale logistics networks and leading diverse teams is essential. We are looking for individuals who have successfully implemented process improvements that resulted in measurable cost savings or efficiency gains.

Salary

The monthly salary for this position ranges from 4,500,000 SSP to 7,500,000 SSP, depending on experience and performance metrics. This is a competitive package designed to attract top-tier talent in the region.

Benefits

  • Comprehensive health insurance coverage for the employee and immediate family.
  • Performance-based annual bonuses and incentives.
  • Generous paid time off and sick leave.
  • Employee discounts on Jumia marketplace products.

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Training

  • Continuous professional development programs in digital commerce.
  • Leadership and management training workshops.
  • Advanced technical training on proprietary logistics software.

Working Environment

The working environment is highly energetic and collaborative. While the role is based in our Kampala headquarters, it requires frequent visits to fulfillment centers and warehouse locations. You will be part of a diverse, multicultural team that values innovation, speed, and data-driven decision-making. This is a premier job vacancy in Uganda for those who thrive in dynamic settings.

Application Process

Interested candidates should submit their updated CV and a cover letter detailing their relevant experience through our official recruitment portal. We are currently hiring in Uganda and look forward to reviewing your application. Please ensure all details are accurate and reflect your professional achievements. For more diverse career paths, check https://gambiajobsearch.com/job-vacancy-gambia/.

Equal Opportunity Statement

Jumia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business needs, without regard to race, religion, color, national origin, gender, sexual orientation, age, or disability status.

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