E-commerce Operations Manager Job Vacancy in Kampala, Uganda – E-commerce & Retail

Job Description

Position: E-commerce Operations Manager

Company: Jumia Uganda

Location: Kampala, Uganda

Experience: 5+ years in e-commerce operations management

Education: Bachelor’s degree in Business Administration, Supply Chain Management or related field

Employment Type: Full-time

Industry: E-commerce & Retail

Department: Operations

Salary: SSP 3,000,000 – 5,000,000 per month

Vacancies:1

Company Overview

Jumia Uganda is a leading online marketplace that connects millions of consumers with a wide range of products, from electronics to fashion and household goods. As part of the larger Jumia Group, the company leverages cutting‑edge technology, robust logistics networks, and localized market expertise to deliver seamless shopping experiences across the country. With a strong commitment to innovation and customer satisfaction, Jumia Uganda plays a pivotal role in the digital transformation of retail in East Africa. The organization fosters a dynamic, inclusive culture that encourages creativity, collaboration, and continuous learning, making it an attractive destination for professionals seeking to shape the future of e‑commerce in Uganda. This position offers a unique opportunity to contribute to a fast‑growing sector while supporting national economic development and creating new career pathways for Ugandan talent.

Job Overview

The E-commerce Operations Manager will lead end‑to‑end operational processes, ensuring that order fulfillment, inventory management, and last‑mile delivery meet the highest standards of efficiency and customer satisfaction. Reporting to the Head of Operations, the role involves strategic planning, cross‑functional coordination, and data‑driven decision making to optimize the online shopping journey. The manager will work closely with technology, marketing, finance, and logistics teams to drive continuous improvement, scale operations, and support the launch of new product categories. For more details, visit Uganda Jobs Search. This role is central to Jumia Uganda’s mission to become the most trusted e‑commerce platform in the region, offering exciting career opportunities for ambitious professionals.

Key Responsibilities

• Design, implement, and monitor operational workflows that support order processing, inventory control, and delivery logistics.
• Collaborate with the technology team to integrate automation tools and improve system reliability.
• Analyze performance metrics, identify bottlenecks, and develop actionable improvement plans.
• Lead a team of operations specialists, providing coaching, performance feedback, and career development.
• Coordinate with third‑party logistics partners to ensure timely and cost‑effective deliveries.
• Manage vendor relationships, negotiate service level agreements, and monitor compliance.
• Develop forecasting models to align inventory levels with market demand and promotional activities.
• Ensure adherence to regulatory requirements, safety standards, and company policies.

Required Skills

• Strong analytical mindset with proficiency in data visualization and reporting tools.
• Excellent project management abilities and experience leading cross‑functional initiatives.
• Deep understanding of e‑commerce platforms, supply chain dynamics, and last‑mile delivery challenges.
• Effective communication and stakeholder management skills.
• Proven ability to drive process optimization and operational excellence.
• Leadership experience with a focus on team empowerment and talent development.
• Negotiation skills for vendor and logistics partner contracts.
• Adaptability to fast‑changing market conditions and technology trends.

Education

A Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related discipline is required. Candidates with additional certifications in Project Management (PMP), Six Sigma, or e‑commerce operations are highly regarded.

Experience

Applicants must have a minimum of five years of progressive experience in e‑commerce operations, logistics, or supply chain management, preferably within a high‑growth online retail environment. Demonstrated success in scaling operations, managing large teams, and delivering measurable performance improvements is essential.

Salary

The compensation package ranges from SSP 3,000,000 to SSP 5,000,000 per month, commensurate with experience and qualifications. The package includes performance‑based incentives, health benefits, and other employee perks.

Benefits

• Competitive salary with quarterly performance bonuses.
• Comprehensive health insurance covering medical, dental, and vision.
• Retirement savings plan with employer contributions.
• Paid annual leave, sick leave, and public holidays.
• Employee discount on Jumia marketplace purchases.
• Opportunities for professional development and career advancement.

Training

• Onboarding program covering Jumia’s platforms, policies, and culture.
• Continuous learning workshops on data analytics, supply chain optimization, and leadership.
• Access to online courses and certifications through partnered learning platforms.
• Mentorship from senior executives and industry experts.
• Regular performance coaching and skill‑building sessions.

Working Environment

Jumia Uganda offers a modern, collaborative workspace located in the heart of Kampala’s business district. The office is equipped with state‑of‑the‑art technology, flexible workstations, and meeting rooms designed for creativity and teamwork. Employees enjoy a vibrant culture that celebrates diversity, encourages innovation, and supports work‑life balance through flexible working hours and remote work options where applicable. The company’s commitment to sustainability and community engagement is reflected in its corporate social responsibility initiatives, providing staff with opportunities to contribute to social impact projects across Uganda.

Application Process

Interested candidates should submit their updated CV and a tailored cover letter through the online application portal on the Jumia careers page. Applications will be reviewed by the recruitment team, and shortlisted candidates will be invited for an initial virtual interview followed by an on‑site assessment. The hiring process typically spans three to four weeks, and successful applicants will receive a formal offer outlining compensation, benefits, and start‑date details.

Equal Opportunity Statement

Jumia Uganda is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, ethnicity, disability, sexual orientation, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without discrimination.