E-commerce Platform Product Manager Job Vacancy in Arua, Uganda – E‑commerce & Retail

Job Description

Position: E-commerce Platform Product Manager

Company: Shoprite Uganda

Location: Arua, Uganda

Experience: 5+ years in product management, e‑commerce focus

Education: Bachelor’s degree in Business, Marketing, Computer Science or related field

Employment Type: Full-time

Industry: E‑commerce & Retail

Department: Product Management

Salary: SSP 4,000,000 – SSP 6,500,000 per month

Vacancies:1

Company Overview

Shoprite Uganda is a leading retail chain that brings quality groceries, fresh produce, and household essentials to communities across the country. With a strong commitment to customer satisfaction and digital innovation, Shoprite has expanded its online presence to serve shoppers in both urban and rural areas, including the vibrant market of Arua. As part of its growth strategy, the company continuously invests in technology platforms that enhance the shopping experience, streamline operations, and drive sustainable business results. This focus on digital transformation creates a dynamic environment where talented professionals can shape the future of retail in Uganda.

Operating under the umbrella of Shoprite Holdings Ltd, a multinational retailer with a footprint across Africa, Shoprite Uganda adheres to global best practices while tailoring solutions to local market needs. The organization values diversity, teamwork, and continuous learning, offering employees a supportive culture that encourages innovation and career advancement. By joining Shoprite Uganda, you become part of a forward‑thinking team that is redefining how Ugandans shop online, contributing to the nation’s economic development and digital inclusion.

Job Overview

The E‑commerce Platform Product Manager will lead the end‑to‑end product lifecycle of Shoprite’s online marketplace, from ideation and design to launch and continuous improvement. Reporting to the Head of Digital Commerce, you will collaborate with cross‑functional teams—including engineering, marketing, logistics, and customer service—to deliver a seamless, user‑friendly platform that meets the evolving needs of Ugandan consumers. This role is pivotal in driving traffic, increasing conversion rates, and enhancing overall customer satisfaction, thereby supporting Shoprite’s strategic objectives in the competitive e‑commerce sector.

In this position, you will be responsible for defining product vision, prioritizing features based on data‑driven insights, and ensuring alignment with business goals. You will also monitor market trends, competitor activities, and emerging technologies to keep Shoprite’s digital offering at the forefront of the industry. The role offers a unique opportunity to influence the digital retail landscape in Uganda while working within a globally recognized brand.

Key Responsibilities

• Develop and communicate a clear product roadmap for the e‑commerce platform, aligning with corporate strategy and market demand.
• Gather and analyze user feedback, market research, and performance metrics to prioritize features and enhancements.
• Collaborate with UX/UI designers to create intuitive, mobile‑responsive interfaces that improve the shopper journey.
• Work closely with engineering teams to define technical requirements, ensure timely delivery, and maintain high quality standards.
• Coordinate with marketing to design launch campaigns, promotional activities, and SEO strategies that drive traffic and sales.
• Monitor key performance indicators such as conversion rate, average order value, and customer retention, and implement optimization initiatives.
• Manage relationships with third‑party vendors, payment gateways, and logistics partners to integrate seamless services.
• Conduct regular product demos and stakeholder presentations to secure buy‑in and resources.
• Ensure compliance with local regulations, data privacy laws, and industry standards.
• Lead A/B testing, user testing, and iterative development cycles to continuously improve platform performance.

Required Skills

• Strong product management expertise with a proven track record of launching successful e‑commerce solutions.
• Excellent analytical abilities, comfortable working with data analytics tools and interpreting metrics.
• Deep understanding of the Ugandan retail market, consumer behavior, and digital payment ecosystems.
• Effective communication and stakeholder management skills.
• Proficiency in agile methodologies and project management software.
• Ability to translate business requirements into technical specifications.
• Leadership qualities with a collaborative mindset.
• Knowledge of SEO, digital marketing, and conversion optimization techniques.

Education

A Bachelor’s degree in Business Administration, Marketing, Computer Science, Information Systems, or a related discipline is required. Advanced certifications in Product Management (e.g., AIPMM, Pragmatic Institute) or Agile Scrum Master are highly desirable.

Experience

Minimum of five years of experience in product management, with at least three years focused on e‑commerce platforms or digital retail solutions. Experience working in fast‑paced, technology‑driven environments and a demonstrated ability to deliver results in emerging markets is essential.

Salary

The compensation package ranges from SSP 4,000,000 to SSP 6,500,000 per month, commensurate with experience and qualifications. The package includes performance‑based bonuses and other incentives aligned with company goals.

Benefits

• Comprehensive health insurance covering medical, dental, and vision.
• Retirement savings plan with employer contributions.
• Paid annual leave, sick leave, and public holidays.
• Employee discount on Shoprite products and services.
• Flexible working arrangements and remote work options.

Training

• Onboarding program covering Shoprite’s digital strategy and platform architecture.
• Access to industry‑leading online courses and certifications.
• Mentorship from senior leaders in the Digital Commerce division.
• Regular workshops on data analytics, UX design, and agile practices.

Working Environment

Shoprite Uganda offers a modern, collaborative workspace in Arua equipped with the latest technology tools. The culture promotes innovation, continuous learning, and a healthy work‑life balance. Employees are encouraged to share ideas, experiment with new approaches, and contribute to a vibrant community focused on delivering exceptional customer experiences.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through our online portal. For detailed information about the role and to apply, please visit https://ugandajobssearch.com/. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews.

Equal Opportunity Statement

Shoprite Uganda is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, religion, disability, or sexual orientation. All qualified applicants will receive consideration for employment without discrimination.