Automotive After-sales Service Manager Job Vacancy in Luwero, Uganda – Automotive

Job Description

Position: Automotive After-sales Service Manager

Company: Toyota Uganda

Location: Luwero, Uganda

Experience: 5+ years in automotive after-sales service management

Education: Bachelor’s degree in Mechanical Engineering or Business Administration

Employment Type: Full-time

Industry: Automotive

Department: Service Operations

Salary: SSP 3,000,000 – 5,000,000 per month

Vacancies:1

Company Overview

Toyota Uganda is a leading automotive brand in the East African region, renowned for delivering high‑quality vehicles, exceptional customer service, and innovative mobility solutions. With a robust network of dealerships and service centers across Uganda, Toyota Uganda plays a pivotal role in supporting the nation’s transportation infrastructure and contributing to economic growth. As part of its commitment to excellence, the company continuously invests in talent development, state‑of‑the‑art facilities, and sustainable practices. This position offers a unique chance to join a dynamic team that values professionalism, integrity, and a passion for automotive excellence, making it an attractive option for those seeking rewarding Uganda Jobs and long‑term career growth.

Job Overview

The Automotive After‑sales Service Manager will lead the after‑sales department at the Luwero service center, overseeing service delivery, parts management, and customer satisfaction initiatives. This role is central to ensuring that Toyota’s high standards of quality and reliability are upheld throughout the after‑sales lifecycle. The successful candidate will collaborate closely with technical teams, sales staff, and corporate headquarters to drive operational efficiency, enhance service profitability, and foster a culture of continuous improvement. For more information about Toyota Uganda’s vision and values, visit https://ugandajobssearch.com/. This is a prime opportunity for professionals looking for Jobs in Uganda that combine leadership, technical expertise, and strategic impact.

Key Responsibilities

• Develop and implement after‑sales service strategies that align with corporate objectives and local market demands.
• Manage daily operations of the service workshop, ensuring timely and high‑quality vehicle maintenance and repairs.
• Oversee parts inventory, procurement, and logistics to guarantee availability of genuine Toyota components.
• Lead, mentor, and evaluate a team of service advisors, technicians, and support staff, fostering a high‑performance culture.
• Monitor key performance indicators (KPIs) such as service turnaround time, customer satisfaction scores, and revenue targets.
• Coordinate with the sales department to promote service packages, warranty programs, and customer loyalty initiatives.
• Ensure compliance with health, safety, and environmental regulations within the service facility.
• Prepare and present regular performance reports to senior management.

Required Skills

• Strong leadership and people‑management abilities with a focus on team development.
• In‑depth knowledge of automotive service processes, diagnostics, and repair techniques.
• Excellent customer‑service orientation and communication skills.
• Proficiency in inventory management systems and after‑sales software platforms.
• Analytical mindset with the capability to interpret data and drive process improvements.
• Ability to manage budgets, control costs, and achieve profitability goals.
• Fluency in English and proficiency in local languages is an advantage.

Education

A Bachelor’s degree in Mechanical Engineering, Automotive Technology, Business Administration, or a related field is required. Professional certifications such as ASE (Automotive Service Excellence) or equivalent are highly desirable.

Experience

Minimum of five (5) years of progressive experience in automotive after‑sales service, with at least two (2) years in a supervisory or managerial role. Experience within a multinational automotive brand is preferred.

Salary

The compensation package ranges from SSP 3,000,000 to SSP 5,000,000 per month, commensurate with experience and qualifications. The package includes performance‑based incentives, health insurance, and a company‑provided vehicle for official duties.

Benefits

• Comprehensive health and medical coverage.
• Retirement savings plan.
• Annual performance bonus.
• Professional development allowance.
• Employee discount on Toyota vehicles and parts.
• Paid annual leave and public holidays.

Training

• On‑the‑job technical training with Toyota’s global service curriculum.
• Leadership and management workshops.
• Continuous learning opportunities through Toyota’s e‑learning platform.
• Certification support for industry‑recognized automotive qualifications.

Working Environment

The role is based in a modern, fully equipped service facility in Luwero, featuring advanced diagnostic tools, a comfortable office area, and a collaborative team atmosphere. Toyota Uganda promotes a safe, inclusive, and innovative workplace where employees are encouraged to share ideas and contribute to the company’s success.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online application portal on the Toyota Uganda careers page. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews.

Equal Opportunity Statement

Toyota Uganda is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability, or any other protected characteristic. Our hiring practices reflect our dedication to fairness and respect, ensuring that every applicant receives equal consideration for employment.