Marketplace Operations Manager Job Vacancy in Fort Portal, Uganda – E-commerce & Retail

Job Description

Position:Marketplace Operations Manager

Company:Jumia Uganda

Location:Fort Portal, Uganda

Experience:5+ years of experience in marketplace operations, e-commerce platform management, or related fields

Education:Bachelor’s degree in Business Administration, Supply Chain Management, or a related discipline

Employment Type:Full-time

Industry:E-commerce & Retail

Department:Operations

Salary:UGX 2,500,000 – UGX 3,500,000 per month

Vacancies:1

Company Overview

Jumia Uganda is a leading online marketplace that connects millions of consumers with a wide range of products, from electronics to fashion and home goods. As part of the larger Jumia Group, the company leverages cutting‑edge technology, robust logistics networks, and localized market expertise to deliver seamless shopping experiences across the country. With a strong commitment to digital inclusion, Jumia Uganda plays a pivotal role in driving e‑commerce growth, creating jobs, and fostering entrepreneurship throughout Uganda. The company’s vibrant culture encourages innovation, collaboration, and continuous learning, making it an attractive destination for professionals seeking dynamic career opportunities in the fast‑moving e‑commerce sector.

Job Overview

The Marketplace Operations Manager will lead the end‑to‑end operational strategy for Jumia Uganda’s online marketplace in Fort Portal and surrounding regions. This role is responsible for optimizing seller onboarding, product catalog management, order fulfillment processes, and performance analytics to ensure a high‑quality customer experience. The manager will work closely with cross‑functional teams, including technology, logistics, marketing, and finance, to drive operational excellence and achieve key performance indicators such as GMV growth, seller satisfaction, and delivery efficiency. For more information about our career opportunities, visit our job portal. This position is a cornerstone of Jumia’s mission to expand digital commerce across Uganda, offering a unique platform to influence market dynamics and shape the future of online retail.

Key Responsibilities

• Develop and execute operational plans that improve seller onboarding speed, product data accuracy, and inventory visibility.
• Monitor and analyze marketplace performance metrics, identifying trends and implementing corrective actions to meet targets.
• Collaborate with the technology team to enhance platform features, automate workflows, and resolve technical issues affecting operations.
• Lead a team of operations analysts and coordinators, providing coaching, performance feedback, and career development support.
• Coordinate with logistics partners to streamline order fulfillment, last‑mile delivery, and returns processes.
• Ensure compliance with local regulations, tax policies, and Jumia’s internal standards for product safety and consumer protection.
• Drive continuous improvement initiatives using Lean, Six Sigma, or other process‑optimization methodologies.
• Manage relationships with key sellers, providing insights and support to maximize their sales potential.
• Prepare regular operational reports for senior leadership, highlighting achievements, challenges, and strategic recommendations.

Required Skills

• Strong analytical mindset with proficiency in data visualization tools such as Power BI, Tableau, or Excel.
• Excellent project management abilities, capable of handling multiple initiatives simultaneously.
• Effective communication and stakeholder management skills, both written and verbal.
• Deep understanding of e‑commerce ecosystems, marketplace dynamics, and supply‑chain fundamentals.
• Leadership experience in managing cross‑functional teams in a fast‑paced environment.
• Problem‑solving orientation with a focus on customer‑centric solutions.
• Familiarity with ERP or marketplace management systems is an advantage.

Education

The ideal candidate holds a Bachelor’s degree in Business Administration, Supply Chain Management, Economics, or a related field. Advanced certifications in project management (PMP, PRINCE2) or data analytics are considered a plus and demonstrate a commitment to professional growth.

Experience

A minimum of five years of relevant experience in marketplace operations, e‑commerce platform management, or a comparable role is required. Candidates should have a proven track record of driving operational improvements, managing vendor relationships, and delivering measurable business outcomes in a digital retail environment.

Salary

The compensation package ranges from UGX 2,500,000 to UGX 3,500,000 per month, commensurate with experience and qualifications. Performance‑based bonuses and incentive schemes are also part of the total rewards structure.

Benefits

• Comprehensive health insurance covering medical, dental, and vision.
• Retirement savings plan with employer contributions.
• Paid annual leave, sick leave, and public holidays.
• Employee discount on Jumia marketplace purchases.
• Flexible working hours and occasional remote work options.

Training

• On‑boarding program covering Jumia’s platform, policies, and operational tools.
• Continuous learning opportunities through internal workshops, webinars, and external certifications.
• Leadership development tracks for high‑potential employees.

Working Environment

Jumia Uganda offers a modern, collaborative office space in Fort Portal equipped with state‑of‑the‑art technology, comfortable workstations, and breakout areas designed to foster creativity. The company promotes a culture of inclusivity, where diverse perspectives are valued and teamwork is celebrated. Employees enjoy a supportive environment that balances high performance with well‑being initiatives, including wellness programs and social events.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online application portal on the Jumia careers page. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a virtual interview followed by an on‑site assessment.

Equal Opportunity Statement

Jumia Uganda is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where all employees are respected, valued, and given the chance to thrive regardless of gender, ethnicity, disability, or any other protected characteristic.