Data Center Operations Manager Job Vacancy in Kampala, Uganda – Technology – Data Center Services

Manager
Kampala
October 3, 2026
Full Time
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Job Description

Position: Data Center Operations Manager

Company: IBM Uganda

Location: Kampala, Uganda

Experience: 5+ years in data center operations or IT infrastructure management

Education: Bachelor’s degree in Computer Science, Information Technology, Electrical Engineering or related field

Employment Type: Full-time

Industry: Technology – Data Center Services

Department: Operations

Salary: SSP 2,500,000 – SSP 3,500,000 per annum

Vacancies:1

Company Overview

IBM Uganda is a leading global technology and consulting firm with a strong presence in East Africa. As part of IBM’s worldwide network, the Kampala office delivers cutting‑edge solutions in cloud computing, artificial intelligence, and enterprise infrastructure. The company is committed to driving digital transformation across Uganda, supporting both public and private sector initiatives. With a focus on innovation, sustainability, and talent development, IBM Uganda offers a dynamic environment for professionals seeking to make a meaningful impact. This role contributes directly to IBM’s mission of building a smarter, more connected Uganda, creating abundant career opportunities and fostering economic growth.

Job Overview

The Data Center Operations Manager will lead the day‑to‑day management of IBM Uganda’s data center facilities, ensuring optimal performance, reliability, and security of critical IT services. Reporting to the Regional Infrastructure Director, you will oversee a multidisciplinary team of engineers, technicians, and support staff. Your responsibilities will include capacity planning, incident management, compliance with industry standards, and continuous improvement of operational processes. This position plays a pivotal role in supporting IBM’s cloud and AI platforms, making it a cornerstone for Uganda Jobs and broader Jobs in Uganda markets. For more information about IBM’s vision and values, visit https://ugandajobssearch.com/.

Key Responsibilities

  • Manage and monitor all data center operations, including power, cooling, networking, and security systems.
  • Develop and implement capacity planning strategies to meet current and future business demands.
  • Lead incident response, root‑cause analysis, and post‑incident reviews to minimize downtime.
  • Ensure compliance with ISO 27001, SOC 2, and local regulatory requirements.
  • Coordinate with IBM global teams to align local operations with worldwide standards.
  • Oversee vendor relationships, contracts, and service level agreements.
  • Drive continuous improvement initiatives using ITIL and Lean methodologies.
  • Prepare and present operational performance reports to senior leadership.

Required Skills

  • Strong knowledge of data center infrastructure, including UPS, HVAC, and fire suppression systems.
  • Proficiency in monitoring tools such as Nagios, Zabbix, or IBM Cloud Monitoring.
  • Excellent leadership and team‑building abilities.
  • Effective communication skills for cross‑functional collaboration.
  • Analytical mindset with a focus on data‑driven decision making.
  • Experience with budgeting, cost optimization, and financial reporting.

Education

A Bachelor’s degree in Computer Science, Information Technology, Electrical Engineering, or a related discipline is required. Professional certifications such as ITIL, Cisco CCNP, or VMware VCP are highly desirable and will enhance your candidacy.

Experience

Applicants must have a minimum of five years of hands‑on experience managing data center operations or large‑scale IT infrastructure. Prior experience in a multinational technology environment, especially within IBM or similar enterprises, is advantageous.

Salary

The compensation package ranges from SSP 2,500,000 to SSP 3,500,000 annually, commensurate with experience and qualifications. The package includes performance‑based bonuses and comprehensive benefits.

Benefits

  • Competitive salary with annual performance bonus.
  • Health insurance covering employee and dependents.
  • Retirement savings plan.
  • Generous paid time off and holidays.
  • Employee assistance program and wellness initiatives.

Training

  • Access to IBM’s global learning platform for continuous skill development.
  • Certification sponsorship for ITIL, Cisco, VMware, and other relevant credentials.
  • Leadership development programs and mentorship opportunities.

Working Environment

IBM Uganda offers a collaborative, inclusive, and technology‑driven workplace. The data center environment adheres to the highest safety standards, and employees benefit from modern facilities, flexible work arrangements, and a culture that values diversity and innovation.

Application Process

Interested candidates should submit their updated resume and a cover letter outlining their relevant experience through the IBM Careers portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews.

Equal Opportunity Statement

IBM Uganda is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability, or sexual orientation. All qualified applicants will receive consideration for employment.

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