E-commerce Operations Manager Job Vacancy in Kisoro, Uganda – Retail – E-commerce

Job Description

Position: E-commerce Operations Manager

Company: Jumia Uganda

Location: Kisoro, Uganda

Experience: 5+ years in e‑commerce operations or retail management

Education: Bachelor’s degree in Business Administration, Supply Chain Management, or related field

Employment Type: Full-time

Industry: Retail – E‑commerce

Department: Operations

Salary: SSP 3,500,000 – SSP 5,000,000 per month

Vacancies:1

Company Overview

Jumia Uganda is a leading online marketplace that connects millions of consumers with a wide range of products, from electronics to fashion, groceries, and household items. As part of the larger Jumia Group operating across Africa, the Ugandan arm has rapidly expanded its logistics network, payment solutions, and customer service capabilities, positioning itself as a key driver of digital commerce in the region. With a commitment to innovation, sustainability, and inclusive growth, Jumia Uganda offers a dynamic environment where talent can thrive while contributing to the broader vision of transforming retail in Africa. The company’s focus on local partnerships, technology‑driven solutions, and customer‑centric services makes it an attractive employer for professionals seeking impactful career opportunities in Uganda.

Job Overview

The E‑commerce Operations Manager will lead the end‑to‑end operational strategy for Jumia Uganda’s online platform, ensuring seamless order fulfillment, inventory management, and delivery excellence. This role is pivotal in scaling the business, optimizing processes, and enhancing the customer experience across all touchpoints. The successful candidate will collaborate closely with cross‑functional teams, including technology, marketing, finance, and logistics, to drive operational efficiency and support the company’s growth objectives. This position offers a unique chance to shape the future of e‑commerce in Uganda, contributing directly to job creation, digital inclusion, and economic development.

For more information about Jumia Uganda’s mission and values, visit https://ugandajobssearch.com/.

Key Responsibilities

• Develop and implement operational policies and SOPs that align with Jumia’s global standards while adapting to local market nuances.
• Oversee the full order lifecycle, from receipt to last‑mile delivery, ensuring on‑time performance and high customer satisfaction.
• Manage inventory planning, forecasting, and replenishment in collaboration with vendors and the supply chain team.
• Lead a team of warehouse supervisors, fulfillment specialists, and delivery coordinators, fostering a culture of accountability and continuous improvement.
• Analyze operational data, generate performance dashboards, and present actionable insights to senior leadership.
• Drive cost‑optimization initiatives, negotiate service contracts with logistics partners, and monitor key financial metrics.
• Ensure compliance with local regulations, safety standards, and Jumia’s internal audit requirements.
• Collaborate with the technology department to integrate automation tools, improve system integrations, and enhance the user experience.

Required Skills

• Strong leadership and people‑management abilities with a track record of building high‑performing teams.
• Expertise in e‑commerce operations, supply chain logistics, and warehouse management.
• Proficiency in data analysis tools (Excel, Power BI, or similar) and ERP systems.
• Excellent problem‑solving skills and the ability to make data‑driven decisions under pressure.
• Effective communication and stakeholder‑management skills across diverse functional areas.
• Knowledge of Ugandan retail regulations, customs procedures, and last‑mile delivery challenges.

Education

A Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related discipline is required. A Master’s degree or relevant professional certifications (e.g., PMP, CSCP) are considered an advantage.

Experience

Minimum of five (5) years of progressive experience in e‑commerce operations, retail management, or logistics, with at least two (2) years in a supervisory or managerial role. Experience within a fast‑growing online marketplace or a multinational retail organization is highly desirable.

Salary

The compensation package ranges from SSP 3,500,000 to SSP 5,000,000 per month, commensurate with experience and qualifications. The package includes performance‑based bonuses and other incentives aligned with company goals.

Benefits

• Comprehensive health insurance covering medical, dental, and vision.
• Retirement savings plan with employer contributions.
• Paid annual leave, sick leave, and public holidays.
• Professional development allowance for certifications and training.
• Employee discount on Jumia marketplace purchases.
• Flexible working arrangements and remote work options where applicable.

Training

• Onboarding program covering Jumia’s systems, processes, and corporate culture.
• Continuous learning modules on supply chain optimization, data analytics, and leadership.
• Access to internal e‑learning platforms and external workshops.

Working Environment

Jumia Uganda offers a modern, collaborative workspace located in Kisoro’s emerging business district, equipped with state‑of‑the‑art technology, meeting rooms, and breakout areas. The company promotes a diverse and inclusive culture where ideas are valued, and employees are encouraged to take ownership of their projects. A strong emphasis on work‑life balance, employee well‑being, and community engagement defines the everyday experience.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online application portal on the Jumia careers page. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for an initial virtual interview followed by an on‑site assessment.

Equal Opportunity Statement

Jumia Uganda is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability, or sexual orientation. All qualified applicants will receive consideration for employment without discrimination.