E-commerce Platform Product Owner Job Vacancy in Kampala, Uganda – E-commerce & Retail

Job Description

Position: E-commerce Platform Product Owner

Company: Shoprite Uganda

Location: Kampala, Uganda

Experience: 5+ years in product ownership or product management, preferably in e-commerce

Education: Bachelor’s degree in Business Administration, Computer Science, or related field

Employment Type: Full-time

Industry: E-commerce & Retail

Department: Product Management

Salary: SSP 2,500,000 – 4,000,000 per annum

Vacancies:1

Company Overview

Shoprite Uganda is a leading retail chain delivering quality groceries, fresh produce, and household essentials to millions of Ugandan consumers. As part of the broader Shoprite Holdings group, the company combines deep local market insight with international best practices, fostering a dynamic environment where innovation meets customer centricity. With a strong commitment to digital transformation, Shoprite Uganda has invested heavily in its online platform, enabling seamless shopping experiences across mobile and web channels. The organization values diversity, sustainability, and community engagement, positioning itself as an employer of choice for ambitious professionals seeking to shape the future of retail in Uganda. Join a forward‑thinking team that drives growth, supports local suppliers, and creates meaningful career pathways. This role contributes directly to the company’s strategic vision of becoming the premier e‑commerce destination in the region, offering unparalleled opportunities for professional development and impact.

Job Overview

The E‑commerce Platform Product Owner will lead the end‑to‑end product lifecycle of Shoprite Uganda’s digital marketplace. Reporting to the Head of Digital, you will define product vision, prioritize features, and collaborate with cross‑functional teams—including engineering, design, marketing, and operations—to deliver a best‑in‑class online shopping experience. This position is pivotal in translating market insights, customer feedback, and business objectives into actionable roadmaps that drive revenue growth, increase user engagement, and enhance operational efficiency. You will act as the voice of the customer, ensuring that the platform aligns with the evolving needs of Ugandan shoppers while adhering to regulatory standards and security best practices. The role offers a unique blend of strategic planning and hands‑on execution, making it ideal for professionals passionate about e‑commerce innovation and digital product excellence.

Key Responsibilities

• Define and communicate a clear product vision and roadmap aligned with Shoprite Uganda’s digital strategy.
• Gather, analyze, and prioritize customer and stakeholder requirements to shape feature backlogs.
• Collaborate with UX/UI designers to create intuitive, mobile‑first user interfaces that boost conversion rates.
• Work closely with engineering teams to ensure timely delivery of high‑quality product increments.
• Monitor key performance indicators (KPIs) such as cart abandonment, average order value, and customer satisfaction, and iterate based on data‑driven insights.
• Coordinate with marketing and merchandising to launch promotional campaigns and seasonal offers on the platform.
• Ensure compliance with Ugandan e‑commerce regulations, data protection laws, and payment security standards.
• Represent the product in executive meetings, providing status updates, risk assessments, and strategic recommendations.

Required Skills

• Strong product management expertise with a proven track record of launching successful e‑commerce platforms.
• Excellent analytical abilities, comfortable working with data analytics tools and A/B testing frameworks.
• Effective communication and stakeholder management skills across technical and non‑technical audiences.
• Deep understanding of agile methodologies, Scrum or Kanban, and experience leading cross‑functional squads.
• Knowledge of payment gateways, logistics integration, and inventory management systems.
• Customer‑centric mindset with a passion for creating seamless digital experiences.
• Proficiency in product management tools such as JIRA, Confluence, or Azure DevOps.
• Ability to thrive in a fast‑paced, results‑driven environment while maintaining attention to detail.

Education

A Bachelor’s degree in Business Administration, Computer Science, Information Systems, or a related discipline is required. Advanced certifications in Product Management (e.g., CSPO, AIPMM) are considered an advantage.

Experience

Minimum of five years of experience in product ownership or product management within the e‑commerce or retail technology sector. Demonstrated success in scaling digital platforms in emerging markets is highly desirable.

Salary

The competitive salary range for this role is SSP 2,500,000 – 4,000,000 per annum, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the compensation package.

Benefits

• Comprehensive health insurance covering medical, dental, and vision.
• Retirement savings plan with employer contributions.
• Annual performance bonus tied to individual and company targets.
• Generous paid time off, including vacation, sick leave, and public holidays.
• Employee discount on all Shoprite Uganda stores and online purchases.
• Professional development allowance for courses, certifications, and conferences.

Training

• Onboarding program covering Shoprite Uganda’s culture, systems, and e‑commerce strategy.
• Access to internal workshops on agile product development and data analytics.
• Mentorship pairing with senior product leaders across the African region.
• Continuous learning subscriptions to platforms such as Coursera and Udemy.
• Opportunities to attend industry conferences and trade shows in East Africa.

Working Environment

Shoprite Uganda offers a collaborative, inclusive workplace located in the heart of Kampala’s business district. The office features modern workspaces, meeting rooms equipped with video‑conferencing technology, and a dedicated innovation lab for rapid prototyping. Employees enjoy flexible working hours and the option to work remotely two days per week, fostering a healthy work‑life balance while maintaining high productivity.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through our online portal. For detailed information about the application steps, please visit our careers page. Applications will be reviewed on a rolling basis, and shortlisted applicants will be contacted for an initial interview.

Equal Opportunity Statement

Shoprite Uganda is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, ethnicity, religion, disability, or sexual orientation. All qualified applicants will receive consideration for employment without regard to any protected characteristic.