Data Center Operations Manager Job Vacancy in Masaka, Uganda – Technology

Job Description

Position:Data Center Operations Manager

Company:Microsoft Uganda

Location:Masaka, Uganda

Experience:8+ years in data center operations, infrastructure management, and team leadership

Education:Bachelor’s degree in Computer Science, Information Technology or related field

Employment Type:Full-time

Industry:Technology

Department:Operations

Salary:SSP 25,000,000 – 35,000,000 per annum

Vacancies:1

Company Overview

Microsoft Uganda is a leading global technology company delivering innovative cloud, AI, and productivity solutions across the African continent. With a strong commitment to digital transformation, Microsoft Uganda partners with governments, enterprises, and startups to accelerate growth and empower communities. As part of the broader Microsoft ecosystem, the Ugandan branch supports a diverse portfolio of services ranging from Azure cloud infrastructure to Microsoft 365 collaboration tools. The company’s mission aligns with national development goals, fostering a skilled workforce and promoting inclusive technology adoption. This role offers a unique opportunity to contribute to Uganda Jobs and shape the future of data center excellence in the region.

Job Overview

The Data Center Operations Manager will lead the day‑to‑day management of Microsoft Uganda’s primary data center located in Masaka. Reporting to the Regional Infrastructure Director, you will be responsible for ensuring optimal performance, reliability, and security of all critical systems supporting cloud services, enterprise applications, and customer workloads. This position plays a pivotal role in maintaining high availability, implementing best‑in‑class operational processes, and driving continuous improvement initiatives. For more information about Microsoft Uganda’s vision and career pathways, visit the official site https://ugandajobssearch.com.

Key Responsibilities

• Oversee the operation, monitoring, and maintenance of servers, storage, networking, and power infrastructure.
• Develop and enforce standard operating procedures (SOPs) to ensure compliance with industry standards such as ISO 27001 and Tier III data center requirements.
• Lead a multidisciplinary team of engineers, technicians, and support staff, fostering a culture of accountability and continuous learning.
• Coordinate capacity planning, forecasting, and scaling activities to meet growing demand for cloud services.
• Manage incident response, root‑cause analysis, and post‑mortem reporting to minimize downtime.
• Ensure strict adherence to security policies, physical access controls, and environmental monitoring.
• Collaborate with Microsoft global support teams to implement patches, upgrades, and new technology rollouts.
• Prepare and present operational performance metrics and KPI dashboards to senior leadership.
• Drive sustainability initiatives, optimizing energy consumption and exploring renewable energy integration.
• Maintain comprehensive documentation of configurations, change management, and compliance audits.

Required Skills

• Deep expertise in data center infrastructure, including servers, SAN/NAS storage, networking (Cisco, Juniper), and power systems.
• Proficiency with monitoring tools such as System Center Operations Manager, SolarWinds, or equivalent.
• Strong knowledge of virtualization platforms (Hyper‑V, VMware) and cloud technologies (Azure Stack, Azure IaaS).
• Excellent leadership, communication, and stakeholder management abilities.
• Analytical mindset with a focus on data‑driven decision making.
• Experience implementing ITIL/ITSM frameworks and managing change control processes.
• Ability to work under pressure, prioritize multiple tasks, and meet strict SLAs.
• Commitment to safety, security, and environmental best practices.

Education

A Bachelor’s degree in Computer Science, Information Technology, Electrical Engineering, or a related discipline is required. Professional certifications such as Microsoft Certified: Azure Administrator Associate, Cisco CCNP, or ITIL Foundation are highly desirable.

Experience

Minimum of eight (8) years of progressive experience in data center operations, with at least three (3) years in a supervisory or managerial capacity. Proven track record of managing large‑scale infrastructure projects and delivering measurable improvements in uptime and efficiency.

Salary

The compensation package ranges from SSP 25,000,000 to SSP 35,000,000 annually, commensurate with experience and qualifications. The package includes performance‑based bonuses and comprehensive benefits.

Benefits

• Competitive health insurance covering medical, dental, and vision.
• Retirement savings plan with employer matching.
• Generous paid time off and holidays.
• Professional development allowance for certifications and training.
• Employee assistance program and wellness initiatives.
• Access to Microsoft employee discount programs and technology perks.

Training

• Onboarding program covering Microsoft Azure architecture, security standards, and data center best practices.
• Continuous learning opportunities through Microsoft Learn, internal labs, and mentorship.
• Leadership development workshops to enhance managerial competencies.
• Regular technical seminars on emerging trends such as edge computing and AI‑driven operations.

Working Environment

The role is based in a state‑of‑the‑art data center facility in Masaka, featuring advanced cooling, redundant power, and robust security controls. Employees benefit from a collaborative, inclusive culture that encourages innovation and knowledge sharing. Flexible work arrangements are available, with the possibility of remote work for certain planning and reporting activities.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining relevant experience through the Microsoft Careers portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for virtual interviews. For additional career resources, visit https://www.moroccojobsearch.com/.

Equal Opportunity Statement

Microsoft Uganda is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, disability, or sexual orientation. All qualified applicants will receive consideration for employment without regard to any protected characteristic.