In-Flight Services Manager Job Vacancy in Soroti, Uganda – Aviation & Transportation

Job Description

Position: In-Flight Services Manager

Company: Uganda Airlines

Location: Soroti, Uganda

Experience: 5+ years in airline cabin crew management

Education: Bachelor’s degree in Hospitality Management or Aviation

Employment Type: Full-time

Industry: Aviation & Transportation

Department: Operations

Salary: SSP 2,500,000 – SSP 4,000,000 per annum

Vacancies:1

Company Overview

Uganda Airlines, the national carrier of Uganda, has been connecting the country to regional and international destinations since its relaunch in 2019. With a modern fleet, a commitment to safety, and a focus on delivering exceptional passenger experiences, the airline plays a pivotal role in the nation’s tourism and trade sectors. As part of its growth strategy, Uganda Airlines is expanding its operational footprint across the country, creating a wide range of Uganda Jobs that support both local talent and the broader aviation ecosystem. The airline’s culture emphasizes professionalism, continuous improvement, and a deep respect for the diverse communities it serves, making it an attractive employer for those seeking long‑term career opportunities in Uganda.

Job Overview

The In‑Flight Services Manager will lead the cabin crew team at Soroti Airport, ensuring that every flight delivers the highest standards of safety, service quality, and passenger satisfaction. Reporting to the Director of Operations, the role involves strategic planning, staff development, and close collaboration with ground handling, catering, and maintenance departments. This position is a key component of Uganda Airlines’ mission to provide world‑class in‑flight experiences while supporting the airline’s broader objectives of market expansion and brand excellence. Candidates will be part of a dynamic environment where innovation, customer focus, and operational excellence are rewarded. For more information about the airline and its commitment to creating meaningful Career Opportunities in Uganda, visit Uganda Jobs Search.

Key Responsibilities

• Develop and implement in‑flight service standards that align with international best practices and local regulatory requirements.
• Lead, coach, and evaluate a team of cabin crew members, fostering a culture of safety, hospitality, and teamwork.
• Coordinate with flight operations, catering, and ground services to ensure seamless pre‑flight and post‑flight processes.
• Monitor passenger feedback and service metrics, driving continuous improvement initiatives.
• Manage scheduling, rostering, and crew resource allocation to meet operational demands.
• Oversee compliance with aviation safety regulations, including emergency procedures and equipment checks.
• Prepare and present regular performance reports to senior management.
• Participate in recruitment and onboarding of new cabin crew staff.

Required Skills

• Strong leadership and people‑management abilities.
• Excellent communication and interpersonal skills.
• Deep understanding of airline safety and service protocols.
• Proven problem‑solving and decision‑making capabilities.
• Ability to work under pressure and adapt to changing flight schedules.
• Customer‑centric mindset with a passion for delivering exceptional service.
• Proficiency in airline management software and Microsoft Office Suite.
• Fluency in English; knowledge of local languages is an advantage.

Education

A Bachelor’s degree in Hospitality Management, Aviation Management, Business Administration, or a related field is required. Additional certifications in cabin crew training, safety management, or hospitality services are highly desirable.

Experience

Minimum of five years’ experience in airline cabin crew operations, with at least two years in a supervisory or managerial role. Experience in a fast‑growing airline environment and exposure to regional African markets will be considered an asset.

Salary

The successful candidate will receive a competitive salary ranging from SSP 2,500,000 to SSP 4,000,000 per annum, commensurate with experience and qualifications, along with performance‑based incentives.

Benefits

• Comprehensive health insurance coverage.
• Annual leave and paid holidays in line with Ugandan labor law.
• Travel benefits for the employee and immediate family.
• Retirement savings plan.
• Professional development allowance.
• Employee assistance program.

Training

• Initial onboarding program covering airline policies, safety procedures, and customer service excellence.
• Ongoing cabin crew training modules, including emergency response, first aid, and cultural sensitivity.
• Leadership development workshops for managerial growth.
• Access to industry conferences and seminars.
• Mentorship opportunities with senior aviation professionals.

Working Environment

The role is based at Soroti Airport, offering a vibrant workplace that blends the excitement of aviation with the warmth of Ugandan hospitality. Employees enjoy a collaborative atmosphere, modern facilities, and the opportunity to travel across the region while contributing to the nation’s connectivity and economic development.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online portal on the Uganda Jobs Search website. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a virtual interview followed by an on‑site assessment.

Equal Opportunity Statement

Uganda Airlines is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, ethnicity, disability, or any other protected characteristic. Our hiring practices reflect our dedication to fairness and the belief that a diverse workforce drives innovation and success.