Retail Operations Manager Job Vacancy in Gulu, Uganda – Retail & Consumer Goods

Job Description

Position:Retail Operations Manager

Company:Shoprite Uganda

Location:Gulu, Uganda

Experience:5+ years in retail operations management

Education:Bachelor’s degree in Business Administration, Retail Management, or related field

Employment Type:Full-time

Industry:Retail & Consumer Goods

Department:Operations

Salary:SSP 2,500,000 – SSP 4,000,000 per month

Vacancies:1

Company Overview

Shoprite Uganda is a leading international retailer with a strong presence across East Africa. Established in Uganda in 2015, the company operates a network of modern supermarkets and hypermarkets that deliver quality products at competitive prices. With a commitment to customer satisfaction, community development, and sustainable business practices, Shoprite Uganda has become a trusted brand for millions of shoppers. The Gulu store serves as a regional hub, offering a wide range of groceries, fresh produce, household items, and apparel. As part of its growth strategy, Shoprite Uganda continuously invests in technology, staff development, and innovative retail concepts to stay ahead in a dynamic market. This commitment creates abundant Uganda Jobs and positions the company as an attractive employer for ambitious professionals seeking Career Opportunities in Uganda.

Job Overview

The Retail Operations Manager will lead the day‑to‑day operations of the Gulu store, ensuring exceptional customer service, optimal inventory management, and achievement of sales targets. Reporting directly to the Regional Operations Director, the role involves strategic planning, staff supervision, and cross‑functional collaboration with merchandising, logistics, and finance teams. The successful candidate will drive operational excellence, implement best practices, and foster a culture of continuous improvement. This position is a key component of our Hiring in Uganda initiative, offering a platform to influence the retail landscape and contribute to the economic development of the region.

For more information about our corporate values and market presence, visit our main website: https://ugandajobssearch.com

Key Responsibilities

• Oversee all store operations, including sales, customer service, inventory control, and visual merchandising.
• Develop and execute weekly and monthly operational plans to meet or exceed sales and profit objectives.
• Manage a team of department supervisors and associates, providing coaching, performance feedback, and career development.
• Monitor key performance indicators (KPIs) such as sales per square meter, stock turnover, shrinkage, and customer satisfaction scores.
• Coordinate with the supply chain team to ensure timely replenishment and optimal stock levels.
• Implement health, safety, and security protocols in compliance with local regulations.
• Lead loss prevention initiatives and conduct regular audits to minimize shrinkage.
• Analyze market trends and competitor activities to recommend promotional strategies.
• Prepare and present operational reports to senior management.
• Drive community engagement programs and corporate social responsibility activities in Gulu.

Required Skills

• Strong leadership and people management abilities.
• Excellent analytical and problem‑solving skills.
• Proficiency in retail management software and Microsoft Office Suite.
• Effective communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Customer‑focused mindset with a passion for service excellence.

Education

The role requires a Bachelor’s degree in Business Administration, Retail Management, Supply Chain Management, or a related discipline. Professional certifications such as Certified Retail Manager (CRM) or equivalent are advantageous.

Experience

Applicants must have a minimum of five years of progressive experience in retail operations, with at least two years in a supervisory or managerial capacity. Experience in a multi‑store environment and exposure to the Ugandan retail market are highly valued.

Salary

The compensation package ranges from SSP 2,500,000 to SSP 4,000,000 per month, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the total rewards structure.

Benefits

• Health insurance covering employee and dependents.
• Retirement savings plan.
• Employee discount on store merchandise.
• Paid annual leave and public holidays.
• Professional development allowance.

Training

• Comprehensive onboarding program covering company policies, systems, and culture.
• Ongoing leadership development workshops.
• Access to e‑learning platforms for skill enhancement.

Explore additional resources and industry insights at https://www.tunisiajobsearch.com/.

Working Environment

Shoprite Uganda offers a vibrant, inclusive, and safety‑first workplace. Employees benefit from modern facilities, collaborative team dynamics, and a clear path for career progression. The Gulu store operates extended hours, providing flexibility for shift work while maintaining a supportive atmosphere.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their suitability for the role through our online portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews.

Equal Opportunity Statement

Shoprite Uganda is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, ethnicity, religion, or disability. Our hiring practices reflect our dedication to fairness and the promotion of equal Employment in Uganda.