E-commerce Marketplace Manager Job Vacancy in Nebbi, Uganda – Retail & E-commerce | Jumia Uganda

Job Description

Position: E-commerce Marketplace Manager

Company: Jumia Uganda

Location: Nebbi, Uganda

Experience: 5 years

Education: Bachelor’s Degree in Business Administration, Marketing, or related field

Employment Type: Full-time

Industry: Retail & E-commerce

Department: Operations & Sales

Salary: 4,500,000 SSP – 7,200,000 SSP

Vacancies: 1

Company Overview

Jumia is the leading e-commerce platform in Africa, dedicated to revolutionizing the retail landscape through technology and logistics. As a major player in the digital economy, Jumia connects millions of consumers with thousands of sellers across various categories. We are committed to driving digital inclusion and providing seamless shopping experiences. For those seeking career opportunities in Uganda, Jumia offers a dynamic environment where innovation meets scale. We are constantly expanding our footprint to ensure that every household in the region has access to essential goods through a single digital interface.

Job Overview

The E-commerce Marketplace Manager will be responsible for driving the growth and profitability of our third-party seller ecosystem in the Nebbi region. This role involves strategic planning, vendor relationship management, and performance optimization to ensure high service standards. You will act as the primary link between the platform and our local merchants, ensuring they are equipped to succeed in a digital-first economy. This is a pivotal role for anyone looking for employment in Uganda within the high-growth tech sector. You will manage product listings, monitor seller performance metrics, and implement promotional strategies to increase Gross Merchandise Value (GMV).

Key Responsibilities

• Develop and execute strategic plans to increase the number of active sellers on the marketplace.
• Monitor seller performance against key metrics such as order fulfillment rate and cancellation rate.
• Conduct regular training sessions for vendors on how to optimize their digital storefronts.
• Collaborate with the logistics team to ensure timely delivery of marketplace orders.
• Analyze market trends to identify new product categories for expansion.
• Resolve complex disputes between customers and sellers to maintain platform integrity.

Required Skills

• Advanced proficiency in data analysis and e-commerce metrics.
• Strong negotiation and relationship management skills.
• In-depth understanding of digital marketing and SEO for product listings.
• Excellent communication skills in English and local languages.
• Ability to manage multiple stakeholders in a fast-paced environment.

Education

A minimum of a Bachelor’s degree in Business Administration, Marketing, Logistics, or a related field is required. Professional certifications in Digital Marketing or Supply Chain Management are highly advantageous.

Experience

Candidates must possess at least 5 years of experience in e-commerce management, retail operations, or digital marketplace administration. Proven track record of managing vendor relationships and driving sales growth is essential for this role.

Salary

The monthly salary for this position ranges from 4,500,000 SSP to 7,200,000 SSP, depending on experience and performance metrics.

Benefits

• Competitive monthly salary and performance bonuses.
• Comprehensive health insurance coverage.
• Professional development and continuous learning opportunities.
• Flexible working arrangements.

Training

• Intensive onboarding on Jumia’s proprietary vendor management software.
• Advanced digital marketing and data analytics workshops.
• Leadership development programs for management-level staff.

For more information on jobs in Uganda and other regional opportunities, please visit our career portal.

Working Environment

The working environment is fast-paced, collaborative, and highly technology-driven. You will work closely with cross-functional teams including logistics, customer service, and marketing to achieve organizational goals. While based in Nebbi, you will be part of a larger regional network of professionals.

Application Process

Interested candidates should submit their updated CV and a cover letter detailing their relevant experience through our official recruitment portal. Please ensure all documents are in PDF format. We are currently hiring in Uganda and encourage qualified individuals to apply.

Equal Opportunity Statement

Jumia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business needs, without regard to race, religion, color, national origin, gender, sexual orientation, age, or disability status. We are looking for the best talent to join our mission of transforming African commerce.