Freight Forwarding Operations Manager Job Vacancy in Mubende, Uganda – Logistics & Freight Forwarding

Job Description

Position: Freight Forwarding Operations Manager

Company: DHL Global Forwarding

Location: Mubende, Uganda

Experience: 5+ years in freight forwarding or logistics operations management

Education: Bachelor’s degree in Supply Chain Management, Logistics, Business Administration or related field

Employment Type: Full-time

Industry: Logistics & Freight Forwarding

Department: Operations

Salary: SSP 2,500,000 – SSP 4,000,000 per month

Vacancies:1

Company Overview

DHL Global Forwarding is a world‑leading provider of international air and ocean freight services, with a strong footprint across Africa and a dedicated hub in Uganda. The company leverages a robust network, advanced technology platforms, and a customer‑centric approach to deliver end‑to‑end supply chain solutions. As part of the DHL Group, it adheres to the highest standards of reliability, sustainability, and compliance, making it a preferred partner for businesses seeking efficient logistics in East Africa. The Mubende office plays a strategic role in connecting inland manufacturers and agricultural producers to regional ports and global markets, supporting the growth of Uganda’s trade ecosystem.

With a commitment to innovation and continuous improvement, DHL Global Forwarding invests heavily in digital tools, real‑time tracking, and data analytics to enhance visibility and reduce transit times. The organization fosters a collaborative culture that encourages employee development, diversity, and community engagement, aligning with the broader goals of economic development and job creation in Uganda. This environment offers a unique platform for professionals who aspire to shape the future of logistics while contributing to national development.

Job Overview

The Freight Forwarding Operations Manager will lead the Mubende operations team, overseeing the planning, execution, and optimization of freight movements across air, sea, and land corridors. This role is pivotal in ensuring seamless cargo handling, compliance with customs regulations, and adherence to service level agreements. The manager will collaborate closely with sales, customer service, and regional logistics partners to deliver superior service quality and drive operational excellence. For more information about our career portal, visit https://ugandajobssearch.com/. This position represents a prime opportunity for professionals seeking challenging Uganda Jobs that combine strategic leadership with hands‑on operational management.

Key Responsibilities

• Direct daily freight forwarding activities, including booking, documentation, and cargo release.
• Develop and implement operational SOPs to improve efficiency, reduce costs, and ensure compliance with Ugandan customs and international trade regulations.
• Monitor key performance indicators (KPIs) such as on‑time delivery, transit time, and customer satisfaction, and drive corrective actions.
• Lead a team of coordinators, agents, and support staff, providing coaching, performance reviews, and career development plans.
• Coordinate with carriers, agents, and inland transport providers to optimize routing and consolidate shipments.
• Manage relationships with key clients, addressing service issues and identifying opportunities for upselling and cross‑selling.
• Oversee risk management processes, including cargo insurance, hazardous material handling, and security protocols.
• Prepare regular operational reports for senior management and contribute to strategic planning initiatives.

Required Skills

• Strong knowledge of international freight forwarding, customs clearance, and multimodal transport.
• Excellent leadership and people management abilities, with a track record of building high‑performing teams.
• Proficiency in logistics software (e.g., SAP TM, CargoWise) and Microsoft Office Suite.
• Analytical mindset with the ability to interpret data and drive process improvements.
• Effective communication and negotiation skills for dealing with carriers, clients, and regulatory authorities.
• Problem‑solving orientation and ability to work under pressure in a fast‑paced environment.
• Commitment to safety, compliance, and sustainability standards.
• Fluency in English; knowledge of local languages such as Luganda is an advantage.

Education

The role requires a Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related discipline. Professional certifications such as FIATA Diploma, Certified International Freight Forwarder (CIFF), or similar credentials are highly desirable and demonstrate a commitment to industry best practices.

Experience

Candidates must have a minimum of five years of progressive experience in freight forwarding or logistics operations, with at least two years in a supervisory or managerial capacity. Experience in the Ugandan market or East African region is preferred, as it provides valuable insight into local customs procedures, infrastructure challenges, and market dynamics.

Salary

The compensation package ranges from SSP 2,500,000 to SSP 4,000,000 per month, commensurate with experience, qualifications, and performance. The package includes performance‑based incentives, health insurance, and pension contributions, reflecting DHL Global Forwarding’s commitment to competitive Employment in Uganda.

Benefits

• Comprehensive health and dental coverage.
• Retirement savings plan with employer matching.
• Annual performance bonus tied to operational targets.
• Paid annual leave and statutory holidays.
• Employee assistance program and wellness initiatives.
• Opportunities for international assignments and career mobility.

Training

• Onboarding program covering DHL systems, compliance, and safety protocols.
• Continuous professional development courses in logistics technology, customs regulations, and leadership.
• Access to DHL Academy for certification in advanced freight forwarding modules.
• Mentorship program pairing new managers with senior leaders.
• Regular workshops on sustainability and green logistics practices.

Working Environment

The Mubende office offers a modern, collaborative workspace equipped with state‑of‑the‑art technology, meeting rooms, and a comfortable break area. Employees benefit from a culture that values diversity, innovation, and work‑life balance. DHL Global Forwarding promotes a safe and inclusive environment, encouraging open communication and continuous feedback.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online portal on our website. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a virtual interview followed by an on‑site assessment. Please ensure all documents are in PDF format and clearly labeled.

Equal Opportunity Statement

DHL Global Forwarding is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where all employees are valued for their unique contributions. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. This commitment aligns with our broader mission of fostering Career Opportunities in Uganda and supporting Hiring in Uganda across all communities.